Michael Thayne Email
Senior Project Manager @ Newham Council
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Michael Thayne Location
- St Albans, GB
Michael Thayne Work
- Senior Project Manager @ (July 2023 - Present)
- Project Manager @ (July 2022 - June 2023)
- Change Manager @ (January 2021 - July 2022)
- Project Manager @ (July 2019 - September 2019)
- Project Manager @ (October 2018 - June 2019)
- Senior Project Manager @ Caravan & Motorhome Club (July 2017 - April 2018)
- Project Manager @ (March 2017 - June 2017)
- Program Manager @ (February 2016 - December 2016)
- Interim Operations Management @ (August 2015 - April 2016)
- Associate @ (March 2014 - February 2015)
- Customer Service Project Manager @ (May 2012 - September 2013)
- Head of Resident Strategy @ Guinness South (December 2007 - June 2011)
- Customer Relations Manager @ Luminus Group (October 2002 - November 2007)
Michael Thayne Education
- The Academy of Digital Business Leaders
Diploma in Digital Business Leadership (Leading on Digital Operations & Service Transformation)
2015-2015
Michael Thayne Skills
- Leadership
- Customer Experience
- Quality Management
- Stakeholder Engagement
- Customer Relations
- Stakeholder Management
- Channel Strategy
- Business Transformation
- Complaint Management
- People Development
- Customer Retention
- Sales Operations
- Customer Satisfaction
- Contact Center Management
- Custoer
- Public Sector
- Process Improvement
- Credit Control
- Strategic Planning
- Customer Operations
- Financial Services
- Affordable Housing
- Customer Insight
- Risk Management
- Credit Control Operations
- Change Management
- Training
- Key Performance
- Customer Journey Mapping
- PRINCE2
- Governance
- Customer Engagement
- Project Management
- Outsourcing
- Process Engineering
- Contact Center
- Service Improvement
- People Skills
- Key Performance Indicators
- CRM
- Customer Relations Strategy
- Performance Management
Michael Thayne Summary
- Michael Thayne, based in St Albans, GB, is currently a Senior Project Manager at Newham Council. Michael Thayne brings experience from previous roles at London Borough of Lambeth, Lewisham Homes, easyJet and TUI. Michael Thayne holds a 2015 - 2015 Diploma in Digital Business Leadership in Leading on Digital Operations & Service Transformation @ The Academy of Digital Business Leaders. With a robust skill set that includes Leadership, Customer Experience, Quality Management, Stakeholder Engagement, Customer Relations and more. Michael Thayne has 1 emails on RocketReach.
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