2014 -now Service Desk Manager @ University of Pennsylvania School of Dental Medicine
2011 -2013 Sr. Service Delivery Manager @
2009 -2010 I and S Change Manager @
2007 -2009 IT Change Specialist @
2003 -2007 IT Global Call Center Manager @
2002 -2003 IT Server Analyst @
2000 -2002 IT Capacity Planning Analyst @
Michael Tees Education
RETS Electronic Vocational School
Associate (Electronic Engineering)
1990-1992
Michael Tees Skills
Six Sigma
Cross-functional Team Leadership
ERP
Process Engineering
Enterprise Architecture
SAP R/3
Call Centers
IT Strategy
Active Directory
IT Management
Business Analysis
SAP
Process Improvement
ITIL
Manufacturing
VMware
IT Operations
Virtualization
Cisco Technologies
Lotus Notes
Management
Outsourcing
Program Management
Integration
VPN
Disaster Recovery
Cloud Computing
Incident Management
Project Management
Business Intelligence
Strategic Planning
Service Delivery
Leadership
Windows Server
Information Technology
Strategy
Project Planning
SDLC
Continuous Improvement
Requirements Analysis
Project Portfolio Management
Data Center
Business Process
Vendor Management
Operations Management
Technical Support
Change Management
IT Service Management
Troubleshooting
Security
Cross Functional Team Leadership
Project Portfolio
Sales
Cross Functional Team
Michael Tees Summary
Michael Tees, based in Burlington, NJ, US, is currently a Service Desk Manager at University of Pennsylvania School of Dental Medicine. Michael Tees brings experience from previous roles at SunGard Availability Services, Dow Chemical and Rohm and Haas. Michael Tees holds a 1990 - 1992 Associate in Electronic Engineering @ RETS Electronic Vocational School. With a robust skill set that includes Six Sigma, Cross-functional Team Leadership, ERP, Process Engineering, Enterprise Architecture and more. Michael Tees has 1 emails and 3 mobile phone numbers on RocketReach.
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