Michael Smith Email & Phone Number
Workforce Manager @ ScriptDrop
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Michael Smith Location
- Columbus, OH, US
Michael Smith Work
- Workforce Manager @ (November 2022 - Present)
- Customer Success Coordinator @ (June 2021 - November 2022)
- Customer Support Representative @ (April 2020 - June 2021)
- Customer Service Trainer @ (August 2008 - September 2018)
Michael Smith Skills
- Analytical Skills
- Call Center Administration
- Call Center Development
- Call Monitoring
- Coaching
- Communication
- Contact Center Management
- Contact Center Operations
- Contact Centers
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Reviews
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Success
- Escalations Management
- High-growth
- Key Performance Indicators
- Learning Management
- Monitoring Performance
- Organizational Effectiveness
- Performance Metrics
- Presentation Skills
- Presentations
- Pressure Situations
- Problem Solving
- Skill Development
- Stakeholder Management
- Team Development
- Training Delivery
- Workforce Management
Michael Smith Summary
- Michael Smith, based in Columbus, OH, US, is currently a Workforce Manager at ScriptDrop. Michael Smith brings experience from previous roles at ScriptDrop, Chipotle Mexican Grill and iQor. With a robust skill set that includes Analytical Skills, Call Center Administration, Call Center Development, Call Monitoring, Coaching and more. Michael Smith has 1 emails on RocketReach.
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