2021 -2025 Professional Services Deivery Manager @
2020 -2021 Senior Telecommunications Engineer @
2011 -2019 Engineer Advisor @
2006 -2011 Senior IT Principal Analyst @
2006 -2006 Senior Global Networking Analyst @
2005 -2006 Technology Officer, Network Data and Voice Consultant @
2002 -2005 Telecommunications Support Analysis @
2000 -2002 Telecommunications Specialist II @ FreeMarkets, Inc.
1996 -2000 Operations Analyst III @
Michael Silvio Education
Point Park University
Michael Silvio Skills
Cloud Contact Center
Session Border Controller
Unified Communications
Telephony
VoIP
Solution Architecture
Project Management
Business Process Improvement
Vendor Management
Business Continuity
Disaster Recovery
Data Center
Contact Centers
Call Centers
Workforce Management
System Deployment
Telecommunications
LAN-WAN
WAN
SIP
Integration
VPN
Troubleshooting
Routing
IP
Engineering
Network Design
Wireless Networking
Avaya
VMware
Avaya Products
Windows Server
Cisco
Cisco Technologies
Switches
Routers
Cross-functional Team Leadership
Process Improvement
IVR
ACD
CTI
IPT
Michael Silvio Summary
Michael Silvio, based in Pittsburgh, PA, US, is currently a Customer Success Manager at AnywhereNow. Michael Silvio brings experience from previous roles at AnywhereNow, Five9, Aetna, a CVS Health Company and MEDRAD. Michael Silvio holds a Point Park University. With a robust skill set that includes Cloud Contact Center, Session Border Controller, Unified Communications, Telephony, VoIP and more. Michael Silvio has 3 emails and 2 mobile phone numbers on RocketReach.
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