2011 -2015 IT Tech in Advanced Technical Support @ Sprint
Michael Shields Education
Westwood College-Dallas
Associate of Science (AS) (Computer Science)
2003-2004
Black Hawk College
Associate of Arts (AA) (Design and Applied Arts)
1997-2000
Michael Shields Skills
IT Service Management
Telecommunications
Supervising
Training
Customer Support
Account Management
Financial Accounting
Project Management
Program Management
Team Management
Office Management
Architectural Design
Software Documentation
Call Centers
Networking
Troubleshooting
System Administration
Team Leadership
Project Planning
Security
Integration
Mobile Devices
Technical Support
Finance
Software Installation
Management
Wireless
Business Analysis
Business Process Improvement
Process Improvement
Leadership
Wireless Networking
Analysis
Quality Assurance
VoIP
Access
Help Desk Support
Business Process
Customer Experience
Time Management
Cross-functional Team Leadership
IT Management
Information Technology
Microsoft Office
Operating Systems
Windows
Blackberry
Windows XP
Strategy
Wireless Technologies
Cross Functional Team Leadership
Michael Shields Summary
Michael Shields, based in Fort Worth, TX, US, is currently a Area Operations Manager at Luxer One by LockerMD. Michael Shields brings experience from previous roles at Locker Solutions - Luxer One Package Rooms & Locker Systems, Velociti Inc - Your Technology Partner, Wireless Advocates and Smart Start, Inc.. Michael Shields holds a 2003 - 2004 Associate of Science (AS) in Computer Science @ Westwood College-Dallas. With a robust skill set that includes IT Service Management, Telecommunications, Supervising, Training, Customer Support and more. Michael Shields has 2 emails and 3 mobile phone numbers on RocketReach.
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