2025 -
now Director of Outreach Benefits Coordinators @
2023 -
2025 Manager @
2023 -
2025 Manager Retirement and Wealth @
2022 -
2023 Call Center Manager @
2013 -
2022 Team Lead Manager @
2012 -
2013 Operations Manager @ Excel Management
2004 -
2010 Sales Operations Manager @ Professional Education Institute
Michael Shepherd Education
Granger High School 1995
-
1999
Michael Shepherd Skills
Telecommunications
Clear Communications
Workforce Planning
Customer Relationship Management (CRM)
Emergency Medicine
Customer Satisfaction
Operations
Customer Experience Management
Outbound Sales
Customer Retention
Productivity Software
New Product Rollout
Call Center Administration
Contact Center Operations
Project Management
Sales Management
English
Communication
Strategy
Sales Operations
Analytical Skills
Forecasting
Leadership
Team Leadership
Cross-functional Team Leadership
Leadership Development
Management
Sales
Organizational Leadership
Team Building
Operations Management
Strategic Leadership
Call Center Development
Contact Centers
Call Monitoring
Call Quality
Call Management
Hiring
Recruiting
Sales Hiring
Microsoft Excel
Microsoft Office
Microsoft Word
Customer Service
Customer Experience
Training
Employee Training
Training & Development
Contact Center Management
Call center start-up
Sales Processes
Collections Management
Michael Shepherd Summary
Michael Shepherd, based in Centerville, UT, US, is currently a Director of Outreach Benefits Coordinators at United Energy Workers Healthcare. Michael Shepherd brings experience from previous roles at Millennium Trust Company, Inspira Financial, SmithRx and Discover Financial Services. Michael Shepherd holds a 1995 - 1999 Granger High School. With a robust skill set that includes Telecommunications, Clear Communications, Workforce Planning, Customer Relationship Management (CRM), Emergency Medicine and more. Michael Shepherd has 3 emails and 1 mobile phone numbers on RocketReach.
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