Senior Sales Executive @ (October 2015 - January 2017)
Team Leader @ (August 2009 - April 2015)
Telesales - Business Analyst @ Ameco Tech (May 2007 - August 2009)
Office Manager @ FM Technology (June 2005 - May 2007)
Michael Samy Education
Ain Shams University
Bachelor of Architecture (B.Arch.) (Egyptian Archeology)
2001-2005
Ain Shams University
Very Good (Archeology)
2001-2005
Michael Samy Skills
Team Management
Service Delivery
Process Improvement
Outsourcing
Call Centers
CRM
BPO
Customer Experience
Customer Satisfaction
Management
Team Leadership
Operations Management
Customer Service
Business Analysis
Contact Centers
Workforce Management
Vendor Management
Performance Management
Leadership
Training
Business Process Improvement
Telecommunications
Change Management
Coaching
Recruiting
Offshoring
Transition Management
Employee Engagement
Human Resources
Team Building
Customer Retention
Analysis
Quality Assurance
Talent Acquisition
Project Management
Six Sigma
Sourcing
Program Management
Talent Management
Strategy
Time Management
Process Management
Marketing
Telemarketing
Technical Recruiting
Technical Support
IT Service Management
Michael Samy Summary
Michael Samy, based in Dubai, AE, is currently a Debt Counselling Specialist and Financial Advisor at RAKBANK. Michael Samy brings experience from previous roles at e& UAE, Concentrix, Ameco Tech and FM Technology. Michael Samy holds a 2001 - 2005 Bachelor of Architecture (B.Arch.) in Egyptian Archeology @ Ain Shams University. With a robust skill set that includes Team Management, Service Delivery, Process Improvement, Outsourcing, Call Centers and more. Michael Samy has 2 emails and 3 mobile phone numbers on RocketReach.
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