Manager, Call Center Automation @ (March 2014 - January 2017)
Manager, Call Center Automation @ (July 2013 - March 2014)
Sr. Analyst, Call Center Automation @ (June 2012 - June 2013)
Sr. Analyst, Reservations Planning and Analysis @ US Airways (September 2009 - June 2012)
Strategic Forecast Analyst @ (January 2006 - September 2009)
Account Executive @ Aserta Sports (January 2005 - January 2005)
Assistant Golf Coach @ (January 2004 - January 2005)
Michael Samp Education
Embry-Riddle Aeronautical University
Bachelor of Science (B.S.) (Aviation Communication)
2001-2004
Michael Samp Skills
Aircraft
Airlines
Airports
Analysis
Aviation
Business Analysis
Business Process Improvement
Call Centers
Commercial Aviation
Competitive Analysis
Critical Thinking
Customer Service
Flights
Forecasting
Leadership
Management
Microsoft Excel
Microsoft Office
Monitoring Performance
Performance Appraisal
Pricing
Pricing Strategy
Problem Solving
Process Improvement
Program Management
Project Management
Project Planning
Quarterly Reporting
Revenue Analysis
Sabre
Strategic Planning
Strategy
Team Building
Team Performance
Training
Vendor Management
Sports
Reservations
Golf
Automation
Michael Samp Summary
Michael Samp, based in Irving, TX, US, is currently a Sr. Manager, Workforce Planning at American Airlines. Michael Samp brings experience from previous roles at American Airlines, US Airways (now American Airlines) and US Airways. Michael Samp holds a 2001 - 2004 Bachelor of Science (B.S.) in Aviation Communication @ Embry-Riddle Aeronautical University. With a robust skill set that includes Aircraft, Airlines, Airports, Analysis, Aviation and more. Michael Samp has 4 emails and 2 mobile phone numbers on RocketReach.
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