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Michael Puffer Location
Holden, MA, US
Michael Puffer Work
2025 -now Process Manager @
2022 -2025 Senior Project Analyst @
2020 -2022 Home Customer Solutions Supervisor @
2019 -2020 Customer Service Supervisor @
2018 -2019 Insurance Service Center Lead @
2016 -2018 Insurance Service Center Rep I @
2015 -2016 Customer Service Representative @
2013 -2015 Real Estate Agent @
Michael Puffer Education
The Institutes - Risk and Insurance Knowledge Group
(Property and Casualty Insurance)
2015-2019
Quinsigamond Community College
Associate's degree (Business Administration and Management, General)
2010-2012
Michael Puffer Skills
Customer Experience
Tableau
Coaching
Analytical Skills
Communication
Microsoft Access
Microsoft Power BI
Team Leadership
Personal Insurance
Property & Casualty Insurance
Employee Training
New Hire Training
Business Decision Making
Project Management
Customer Service
Quality Assurance
Microsoft Office
Microsoft Excel
Microsoft Word
Verbal De-escalation
Michael Puffer Summary
Michael Puffer, based in Holden, MA, US, is currently a Process Manager at MAPFRE. Michael Puffer brings experience from previous roles at MAPFRE and Plymouth Rock Assurance. Michael Puffer holds a 2015 - 2019 The Institutes - Risk and Insurance Knowledge Group. With a robust skill set that includes Customer Experience, Tableau, Coaching, Analytical Skills, Communication and more. Michael Puffer has 2 emails on RocketReach.
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