2020 -
now Global Delivery Executive @ TeKnowledge
2013 -
2020 VP, APAC Operations @
2012 -
2013 VP, Operations, Training and Quality @
2010 -
2012 VP, CRM Delivery @
1997 -
2010 VP Operations @ Sykes formerly ICT group
Michael Polley Education
Clarke Business College
Business (Advertising)
Loyalist College
Michael Polley Skills
Customer Engagement
Quality Assurance
Leadership
Account Management
BPO
Workforce Management
Outsourcing
Inbound Marketing
Service Delivery
Call Center
Operations Management
Vendor Management
Contact Centers
Customer Satisfaction
Customer Experience
Digital Strategy
Customer Journeys
Custonmer Experience
Customer Experience Transformation
Operational Efficiency
Management
Project Management
Marketing
Strategy
Microsoft Office
Training
Services
Operations
Michael Polley Summary
Michael Polley, is currently a Global Delivery Executive at TeKnowledge. Michael Polley brings experience from previous roles at TTEC, TELUS International Philippines, IBM Global Process Services Pvt Ltd and Sykes formerly ICT group. Michael Polley holds a Business in Advertising @ Clarke Business College. With a robust skill set that includes Customer Engagement, Quality Assurance, Leadership, Account Management, BPO and more. Michael Polley has 2 emails and 2 mobile phone numbers on RocketReach.
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