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Michael Polley Location
Amherst, NS, CA
Michael Polley Work
Global Delivery Executive @ TeKnowledge (November 2020 - Present)
VP, APAC Operations @ (October 2013 - November 2020)
VP, Operations, Training and Quality @ (January 2012 - September 2013)
VP, CRM Delivery @ (September 2010 - January 2012)
VP Operations @ Sykes formerly ICT group (July 1997 - April 2010)
Michael Polley Education
Clarke Business College
Business (Advertising)
Loyalist College
Michael Polley Skills
Customer Engagement
Quality Assurance
Leadership
Account Management
BPO
Workforce Management
Outsourcing
Inbound Marketing
Service Delivery
Call Center
Operations Management
Vendor Management
Contact Centers
Customer Satisfaction
Customer Experience
Digital Strategy
Customer Journeys
Custonmer Experience
Customer Experience Transformation
Operational Efficiency
Management
Project Management
Marketing
Strategy
Microsoft Office
Training
Services
Operations
Michael Polley Summary
Michael Polley, based in Amherst, NS, CA, is currently a Global Delivery Executive at TeKnowledge. Michael Polley brings experience from previous roles at TTEC, TELUS International Philippines, IBM Global Process Services Pvt Ltd and Sykes formerly ICT group. Michael Polley holds a Business in Advertising @ Clarke Business College. With a robust skill set that includes Customer Engagement, Quality Assurance, Leadership, Account Management, BPO and more. Michael Polley has 2 emails and 3 mobile phone numbers on RocketReach.
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