Bachelor of Science (Business Administration and Management, General)
1997-2001
La Salle Green Hills
Primary and Secondary Education
1989-1997
Michael Pineda Skills
Workforce Management
BPO
Customer Experience
Contact Centers
Operations Management
Process Improvement
Outsourcing
Call Center
Performance Management
COPC
Call Centers
Management
Program Management
Quality Assurance
Service Delivery
Customer Satisfaction
Inbound Marketing
Team Management
Vendor Management
Team Leadership
Business Process Outsourcing (BPO)
Business Process Improvement
Financial Planning
Sales Recruitment
Business Process Outsourcing Bpo
Business Process Outsourcing
Michael Pineda Summary
Michael Pineda, based in Valenzuela, NCR, PH, is currently a Branch Head at AXA Philippines. Michael Pineda brings experience from previous roles at AXA Philippines, Sitel, Emapta Versatile Services Inc and NCO Group. Michael Pineda holds a 1997 - 2001 Bachelor of Science in Business Administration and Management, General @ De La Salle - College of St. Benilde. With a robust skill set that includes Workforce Management, BPO, Customer Experience, Contact Centers, Operations Management and more. Michael Pineda has 2 emails and 2 mobile phone numbers on RocketReach.
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