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Michael Paul Location
Montreal, QC, CA
Michael Paul Work
Owner @ Le Goût De Bonheur Café (September 2026 - Present)
Senior Director Customer Success @ (August 2025 - Present)
Director of Customer Service @ (February 2025 - June 2025)
Directeur Billetteries et centre d’appel @ (May 2021 - February 2025)
Director Of Operations @ LightSpeed Utility (August 2020 - May 2021)
Senior Sales and Store Operations Manager @ (May 2017 - August 2020)
Seeking new opportunities within the Sales, Operations and Customer Service field @ New Opportunities (September 2016 - May 2017)
Director Client and IT Services @ (November 2015 - September 2016)
Senior Manager, ERP Operational Team @ (November 2011 - November 2015)
Senior Sales and Operations Manager @ (November 2009 - November 2011)
Associate Director, Executive Office @ (May 2008 - November 2009)
Associate Director Multi Product Solution Center @ (January 2007 - May 2008)
Impact Coach - Multi Product Solution Center and Executive Office @ (August 2005 - January 2007)
Manager, Multi Product Solution Center @ (January 2004 - August 2005)
Team Revenue and Retention Manager @ (August 1999 - January 2004)
Michael Paul Education
Concordia University
Management Information Systems (General)
Michael Paul Skills
Artificial Intelligence (AI)
Business Management
Business Relationship Management
Business Strategy
Call Center
Call Center Administration
Call Centers
Change Management
Coaching
Coaching & Mentoring
Communication
Contact Center Management
Contact Centers
Customer Contact
Customer Engagement
Customer Experience
Customer Loyalty
Customer Loyalty Management
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Operations
Customer Support
Employee Training
Forecasting
Instructor-led Training
Interpersonal Skills
Inventory Management
Leadership
Lifestyle Coaching
Loss Prevention
Management
Merchandising
Negotiation
Office Administration
Operation Efficiencies
Operational Excellence
Operational Planning
Operations Management
People Development
People Management
Project Management
Project Management Office (PMO)
Project Planning
Retail
Retail Operations
Retail Sales
Sales
Sales Management
Sales Operations
Service Centers
Soft Skills
Store Management
Strategic Planning
Strategic Thinking
Strategy
Team Building
Team Leadership
Team Management
Teamwork
Telecommunications
Time Management
Training Delivery
Training and Development (HR)
Visual Merchandising
Web Chat
Public Speaking
PowerPoint
Training
Michael Paul Summary
Michael Paul, based in Montreal, QC, CA, is currently a Owner at Le Goût De Bonheur Café. Michael Paul brings experience from previous roles at Amiel Group, Manmade, Groupe CH and LightSpeed Utility. Michael Paul holds a Management Information Systems in General @ Concordia University. With a robust skill set that includes Artificial Intelligence (AI), Business Management, Business Relationship Management, Business Strategy, Call Center and more. Michael Paul has 1 emails and 1 mobile phone numbers on RocketReach.
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