Michael Otjen Email & Phone Number

Vice President of Professional Services and Customer Success @ TigerConnect

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Michael Otjen Location

Phoenix, AZ, US

Michael Otjen Work

Vice President of Professional Services and Customer Success @ (September 2024 - Present)
Vice President of Professional Services @ (August 2023 - September 2024)
Vice President - Account Management, Onboarding, and Merchant Success @ (October 2022 - May 2023)
Chief Customer Officer @ (April 2022 - July 2022)
Sr. Director, CX and Professional Services @ (July 2019 - April 2022)
Sr. Director -ePMO @ (January 2017 - July 2019)
Vice President CX, Product Delivery, and Professional Services @ Monitise Americas (September 2015 - January 2017)
Director of Project Management @ Monitise Americas is Fiserv (February 2014 - September 2015)
Manager of the West - Professional Services @ Monitise (Formerly Clairmail) (July 2011 - February 2014)
Managing Consultant @ Attevo (working on Clairmail/Monitise) (June 2010 - July 2011)
Sr. Associate - Business Consulting @ (February 2009 - June 2010)
Director-Functional Expert and Project Management – Sales, Operations, and Business Strategy @ (June 2008 - February 2009)
Director @ (June 2002 - February 2009)
Manager of Advertising Sales @ (June 2002 - February 2009)
National Accounts Advertising Sales Executive @ (June 2002 - February 2009)
Member Services Accounts Director @ Corporate Executive Board (September 2001 - April 2002)
Sales Director @ Legislative Demographic Services (January 2000 - January 2001)
Sales Representative @ (January 1998 - January 2000)
Policy Advisor to the Governor @ (January 1997 - January 1998)
Asst. Policy Advisor to the Governor @ (January 1996 - January 1997)

Michael Otjen Education

University of Wisconsin-Madison
BS (BS, Political Science and Government)
1993-1997
Villanova University
(Six Sigma Green Belt, Six Sigma)

Michael Otjen Skills

Cost Reduction
Client Relations
Software Implementation
Executive Leadership
Customer Experience
Strategy
Product Management
Project Management
Project Delivery
Project Planning
Global project management
Program Management
Process Improvement
Operations Management
Business Process Improvement
Mobile Devices
Strategic Planning
Competitive Analysis
Management Consulting
Business Analysis
Business Development
Professional Services
Sales
Business Strategy
Consulting
Customer Relationship Management (CRM)
Integration
Vendor Management
Performance Management
Risk Analysis
Cloud Computing
E-commerce
Business Intelligence
Requirements Analysis
Six Sigma
Enterprise Software
Management
Strategic Partnerships
Leadership
Training
Cross-functional Team Leadership
Organizational Leadership
Staff Development
Executive Management
Business Expansion
Budget Control
Multiple Project Coordination
Business Operations
Technical Advisory
Staff Management
Software Development Life Cycle (SDLC)
Project Management Office (PMO)
Software as a Service (SaaS)
Team Leadership

Michael Otjen Summary

Michael Otjen, based in Phoenix, AZ, US, is currently a Vice President of Professional Services and Customer Success at TigerConnect. Michael Otjen brings experience from previous roles at TigerConnect, Upside, Lunchbox and Mindbody. Michael Otjen holds a 1993 - 1997 BS in BS, Political Science and Government @ University of Wisconsin-Madison. With a robust skill set that includes Cost Reduction, Client Relations, Software Implementation, Executive Leadership, Customer Experience and more. Michael Otjen has 3 emails and 1 mobile phone numbers on RocketReach.