Michael O'Leary Email & Phone Number
Strategic Customer Success Manager @ Pharos
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Michael O'Leary Location
- Rochester, NY, US
Michael O'Leary Work
- 2024 -now Strategic Customer Success Manager @
- 2023 -now Founder and President @ Great Heights Services
- 2022 -now Board Member @
- 2023 -2023 Director, Cloud Services @
- 2020 -2023 Vice President, Worldwide Customer Success @
- 2013 -2020 Vice President, Enterprise Accounts @
- 2009 -2013 Director, Consulting and Strategy Services @
- 2008 -2009 Director - Outsourcing Consulting Services @ InfoTrends (now Keypoint Intelligence)
- 2007 -2008 Director, Professional Services @
- 2006 -2007 Director, Software Solutions and Services @ WorkflowOne, Inc.
- 2002 -2006 Vice President - Sales and Services @
- 1999 -2002 Vice President @ NetSetGo, Inc
- 1992 -1999 Vice President and General Manager - Xerox Connect @
Michael O'Leary Education
- University of Pennsylvania - The Wharton School
Select Courses (Competitive Marketing Strategy)
1995-1996 - Boston College
Bachelor of Arts (Computer Science, Math, Meteorology)
1980-1984
Michael O'Leary Skills
- Resource Allocation
- Operations Processes
- Market Research
- Post-Sales
- Business Insights
- Document Management
- Customer Satisfaction
- New Product Rollout
- Stakeholder Engagement
- Escalations Management
- Strategic Thinking
- P&L Management
- C-Level
- Account Planning
- Organization Skills
- Interpersonal Skills
- Success Stories
- Strategic Planning
- Consultative Approach
- Customer Lifecycle Management
- Renewals
- Analytics
- Resource Planning
- Services Sales
- Employee Engagement
- Relationship Building
- Project Planning
- Organizational Change Management
- Project Leadership
- Organizational Change Agent
- Technical Support
- Cross-functional Team Leadership
- Results Oriented
- Problem Solving
- Key Performance Indicators
- Workflow Optimization
- Analytical Skills
- Voice of the Customer
- Negotiation
- Technological Innovation
- Board Governance
- Storytelling
- Program and Project Management
- Strategy to Execution
- IT Services
- Planning Budgeting & Forecasting
- Cross-Selling / Upselling
- Executive Leadership
- Data-driven Decision Making
- Interpersonal Communication
- Coaching & Mentoring
- People Management
- Operational Excellence
- Fortune 500
- Go-to-Market Strategy
- Technical Service Delivery
- Client Onboarding
- Business-to-Business (B2B)
- Managed Services
- Customer Experience
- Change Management
- Global Delivery
- Cloud Migration
- Digital Transformation
- Software as a Service (SaaS)
- Outsourcing
- Managed Print Services
- Professional Services
- Management Consulting
- Consultative Selling
- Enterprise Software
- Business Strategy
- Consulting
- Contract Negotiation
- Leadership
- Account Management
- New Business Development
- Customer Relationship Management (CRM)
- Business Process Improvement
- Enterprise print management
- Print Management
- BPO
- Business Process
- Solution Selling
- Business Development
- CRM
- Integration
- Management
- Process Improvement
- Selling
- Strategy
- Direct Sales
- Sales
- Microsoft Excel
- Microsoft Office
- Customer Relationship Management Crm
- Marketing
- Java
- Printing
- Customer Relationship Management
Michael O'Leary Summary
- Michael O'Leary, based in Rochester, NY, US, is currently a Strategic Customer Success Manager at Pharos. Michael O'Leary brings experience from previous roles at Great Heights Services, The Leukemia & Lymphoma Society, Mindex and Pharos Systems International. Michael O'Leary holds a 1995 - 1996 Select Courses in Competitive Marketing Strategy @ University of Pennsylvania - The Wharton School. With a robust skill set that includes Resource Allocation, Operations Processes, Market Research, Post-Sales, Business Insights and more. Michael O'Leary has 3 emails and 1 mobile phone numbers on RocketReach.
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