2005 -
2007 Technical Support Operations Manager @
1998 -
2005 Contact Centre Manager @
Michael O'Donnelly Education
University of Strathclyde
Bachelor Of Law (Law)
1991
-
1995
Michael O'Donnelly Skills
Leadership
Microsoft Office
Program Management
Microsoft Excel
Business Analysis
Change Management
Customer Service
Customer Experience
Six Sigma
Stakeholder Management
Business Transformation
Requirements Analysis
Release Management
PMO
Call Center
People Management
ITIL
Agile Methodologies
Resource Management
Vendor Management
Team Management
Team Leadership
Process Improvement
Strategy
Project Portfolio Management
Contact Centers
Business Process
Project Planning
PRINCE2
Business Process Improvement
Requirements Gathering
Management
Project Management
Outsourcing
Business Process Mapping
Service Delivery
Solution Architecture
Project Delivery
Performance Management
Michael O'Donnelly Summary
Michael O'Donnelly, based in Blantyre, GB, is currently a Head of Technology Solutions at Cala Group Limited. Michael O'Donnelly brings experience from previous roles at Cala Group Limited and ODonnelly Consulting Ltd. Michael O'Donnelly holds a 1991 - 1995 Bachelor Of Law in Law @ University of Strathclyde. With a robust skill set that includes Leadership, Microsoft Office, Program Management, Microsoft Excel, Business Analysis and more. Michael O'Donnelly has 1 emails and 2 mobile phone numbers on RocketReach.
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