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Michael O'Brien Location
New York, NY, US
Michael O'Brien Work
Client Executive @ (May 2023 - Present)
Director, NOC @ (August 2021 - April 2023)
Managing Director @ (July 2019 - August 2021)
Client Account Executive @ (April 2017 - July 2019)
Director, Service Management @ (September 2015 - April 2017)
Director of NOC @ (November 2011 - September 2015)
Regional Sales Manager @ (April 2010 - November 2011)
Managing Consultant @ (January 2005 - April 2010)
Principal Consultant @ (April 2004 - January 2005)
Senior Consultant and Project Manager @ Tailored Technologies (August 1988 - March 2004)
Michael O'Brien Education
Pink Elephant Training
ITIL Foundation Certificate in IT Service Management
2016-2016
Baruch College
BBA (Computer Information Systems)
1982-1988
New York School of Computer Technology
Diploma (Computer Programming)
1983-1984
Monsignor McClancy Memorial High School 1978-1982
Michael O'Brien Skills
Account Growth
Account Management
Build Strong Relationships
Business Continuity
CRM
Change Management
Cisco Technologies
Cloud Computing
Coaching
Conflict Resolution
Customer Advocacy
Customer Experience
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Success
Data Center
Disaster Recovery
Enterprise Software
Executive Relationships
Go-to-Market Strategy
IT Management
IT Operations Management
IT Sales
IT Service Management
IT Strategy
ITIL Certified
ITIL Process Implementation
ITIL Service Strategy
Integration
LAN-WAN
Leadership
Managed Services
Management
Network Administration
Network Architecture
Network Design
Network Security
Networking
New Business Opportunities
Operations
People Management
Professional Services
Project Management
SaaS
Sales
Sales Processes
Salesforce.com
Security
Servers
Software as a Service (SaaS)
Solution Selling
Storage
Strategic Accounts
System Deployment
Team Management
Telecommunications
Telephony
Unified Communications
VPN
Vendor Management
Virtualization
VoIP
Voice of the Customer
Voice over IP (VoIP)
WAN
Customer Relationship Management Crm
NOC
MPLS
Active Directory
Software As A Service Saas
IP
Voice Over Ip Voip
ITIL Implementation
Customer Service
VMware
Lan Wan
Customer Relationship Management
Voice Over Ip
Software as a Service
Linux
DNS
Michael O'Brien Summary
Michael O'Brien, based in New York, NY, US, is currently a Client Executive at RapidScale Powered by Logicworks. Michael O'Brien brings experience from previous roles at RapidScale Powered by Logicworks, All Covered, Logicworks and ShoreTel. Michael O'Brien holds a 2016 - 2016 ITIL Foundation Certificate in IT Service Management @ Pink Elephant Training. With a robust skill set that includes Account Growth, Account Management, Build Strong Relationships, Business Continuity, CRM and more. Michael O'Brien has 1 mobile phone numbers on RocketReach.
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