Michael Norstrom Email & Phone Number
National Director of Training @ G2 Secure Staff
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Michael Norstrom Location
- Lavon, TX, US
Michael Norstrom Work
- 2024 -now National Director of Training @
- 2022 -2024 Director, Training and Quality @
- 2015 -2022 Sr. Manager, Learning Design and Development @
- 2014 -2015 Learning and Development Manager II @
- 2012 -2014 Sr. Manager, Customer Care and Support @
- 2006 -2012 Sr. Manager Customer Service @
- 2005 -2006 Assistant Vice President @
- 2001 -2005 Manager of Training and Quality @ Medco
Michael Norstrom Education
- North Texas State
(Physical Education Teaching and Coaching)
1983-1989 - WE Boswell
High School Diploma (Basic Studies)
1979-1983 - University of North Texas
(Health and Physical Education/Fitness)
1985 - North Texas State
Bachelor's degree (Health and Physical Education/Fitness)
1983
Michael Norstrom Skills
- Call Center
- Vendor Management
- Process Improvement
- Performance Management
- Quality Assurance
- Operations Management
- Team Building
- Coaching
- Customer Service
- Change Management
- Team Leadership
- Leadership Development
- Employee Relations
- Staff Development
- Training
- Avaya
- Management
- Customer Experience
- Budgets
- Customer Satisfaction
- Call Centers
- Cross-functional Team Leadership
- Employee Engagement
- Recruiting
- Access
- Six Sigma
- Analysis
- Strategic Planning
- Team Management
- Project Management
- CRM
- Business Process Improvement
- Outsourcing
- Project Planning
- Workforce Management
- Program Management
- Employee Training
- Executive Management
- Net Promoter Score
- Sourcing
- Strategy
- Operational Excellence
- Leadership
- Coordinators
- Cross Functional Team Leadership
Michael Norstrom Summary
- Michael Norstrom, based in Lavon, TX, US, is currently a National Director of Training at G2 Secure Staff. Michael Norstrom brings experience from previous roles at Louis Vuitton, Southwest Airlines and Intuit. Michael Norstrom holds a 1983 - 1989 North Texas State. With a robust skill set that includes Call Center, Vendor Management, Process Improvement, Performance Management, Quality Assurance and more. Michael Norstrom has 1 emails and 1 mobile phone numbers on RocketReach.
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