Michael Ng Email & Phone Number
Independent Program and Operations Consultant
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Michael Ng Location
- California, United States
Michael Ng Work
- Independent Program and Operations Consultant @ Self-employed (May 2025 - Present)
- Program Manager, Event Response, Scaled Operations @ (October 2023 - May 2025)
- Technical Program Manager @ (June 2022 - October 2023)
- Program Manager @ (October 2014 - May 2022)
- Customer Service Operations Manager @ (September 2012 - October 2014)
- Incident Manager @ (March 2011 - September 2012)
Michael Ng Education
- San Francisco State University
Bachelor of Science - BS
Michael Ng Skills
- 3rd Party Software Integration
- Active Directory
- Agile Methodologies
- Amazon Web Services (AWS)
- Analytical Skills
- Analytics
- Budgets
- Business Analysis
- Business Process Improvement
- CRM
- Call Center
- Change Management
- Cloud Computing
- Cloud Operations
- Coaching
- Communication
- Conflict Resolution
- Critical Thinking
- Cross-functional Team Leadership
- Customer Adoption
- Customer Engagement
- Customer Experience
- Customer Onboarding
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Success
- Customer Support
- Data Center
- Data Visualization
- Design Thinking
- Digital Adoption
- Digital Transformation
- Enterprise Software
- Governance, Risk Management, and Compliance (GRC)
- Grant Administration
- Grant Coordination
- Grant Monitoring
- Grant Preparation
- Grant Reviewing
- Help Desk Support
- IT Management
- IT Risk Management
- IT Service Management
- ITIL
- Incident Management
- Infrastructure
- Integration
- Management
- Microsoft Excel
- Operational Strategy
- Operations Management
- Outsourcing
- Performance Metrics
- Planning Budgeting & Forecasting
- Problem Solving
- Process Engineering
- Process Improvement
- Product Management
- Program Management
- Project Management
- Report Building
- Requirements Analysis
- SAP Products
- SaaS Operations
- Service Desk
- SharePoint
- Smartsheet
- Team Management
- Technical Support
- Training
- Usability Testing
- User Experience (UX)
- Vendor Management
Michael Ng Summary
- Michael Ng, based in California, United States, is currently a Independent Program and Operations Consultant at Self-employed. Michael Ng brings experience from previous roles at Waymo, Amazon Web Services (AWS), SAP and SuccessFactors. Michael Ng holds a Bachelor of Science - BS @ San Francisco State University. With a robust skill set that includes 3rd Party Software Integration, Active Directory, Agile Methodologies, Amazon Web Services (AWS), Analytical Skills and more. Michael Ng has 4 emails and 3 mobile phone numbers on RocketReach.
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