2014 -2018 Incident Manager and Automation and Tool Developer, Client: Microsoft @
2013 -2013 Deployment Technician @ City of Dallas
2011 -2013 Operations Manager, Client: AT and T @
2012 -2012 Team Lead, Client: AT and T @
2011 -2011 Tier II Technical Support, Client: AT and T @
Michael Negron Education
Tarrant County College
Associate of Applied Science (A. A.S.) (Computer Science and Application Development)
St Philip's College
Associate of Applied Science (A. A. S.) (Culinary Arts/Chef Training)
Michael Negron Skills
Project Management
Data Analysis
Client Engagement
Team Leadership
Process Improvement
KPI Management
Operations Management
Program Management
Workflow Optimizations
Gap & Trend Analysis
Problem Solving
Team Management
Training Development
Mediation
Conflict Resolution
Easily Adaptable
Team Building
Incident Management
Customer Success Management
Call Centers
Troubleshooting
Vendor Management
Telecommunications
Business Analysis
IT Service Management
Customer Satisfaction
Technical Support
Process Automation
Customer Relationship Management (CRM)
Business Process Improvement
Information Technology
Account Management
Software Project Management
Problem Management
Visual Basic for Applications (VBA)
Windows
Microsoft Excel
Microsoft PowerApps
Cross-functional Team Leadership
Management
Customer Service
Training
System Configuration
MS Excel Pivot Tables
CRM Databases
Customer Care Management
Incident Manager
Problem Manager
Customer Success Manager
Customer Care Manager
Michael Negron Summary
Michael Negron, based in Fort Worth, TX, US, is currently a Information Technology Security Specialist at Bank of America. Michael Negron brings experience from previous roles at Michaels Stores, White Glove Gaming, US Tech Solutions and Brillio. Michael Negron holds a Associate of Applied Science (A. A.S.) in Computer Science and Application Development @ Tarrant County College. With a robust skill set that includes Project Management, Data Analysis, Client Engagement, Team Leadership, Process Improvement and more. Michael Negron has 1 emails and 2 mobile phone numbers on RocketReach.
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