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Michael Naifeh Location
Charlotte, NC, US
Michael Naifeh Work
Vice President EchoPark Guest Experience Center @ (May 2024 - Present)
Director of the Guest Experience Center @ (May 2014 - May 2024)
Client Services Manager @ Alorica (August 2006 - May 2014)
Operations Manager @ NexxLinx (February 2000 - August 2006)
Michael Naifeh Education
Southeastern Oklahoma State University
University of Oklahoma
Michael Naifeh Skills
Call Centers
Workforce Management
Contact Centers
Customer Experience
Inbound Marketing
Call Center Development
Telemarketing
Customer Retention
Outsourcing
Avaya Technologies
Customer Satisfaction
Customer Service
Process Improvement
Michael Naifeh Summary
Michael Naifeh, based in Charlotte, NC, US, is currently a Vice President EchoPark Guest Experience Center at Sonic Automotive. Michael Naifeh brings experience from previous roles at Sonic Automotive, Alorica and NexxLinx. Michael Naifeh holds a Southeastern Oklahoma State University. With a robust skill set that includes Call Centers, Workforce Management, Contact Centers, Customer Experience, Inbound Marketing and more. Michael Naifeh has 4 emails and 4 mobile phone numbers on RocketReach.
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