Communications and Process Design Engineer and Project Manager @ (January 2008 - November 2013)
Call Center Administrator and Content Manager @ (January 2005 - December 2007)
Off-Site Solutions Vendor Manager and Call Center Manager @ (January 2002 - December 2004)
Sales Support and Call Center Manager @ (January 1999 - December 2001)
Consumer Credit Strategic Manager @ (January 1994 - December 1998)
Project Manager @ (January 1990 - December 1993)
Customer Service Call Center @ (July 1988 - December 1989)
Michael Melton Education
Francis Howell High School 1982-1985
Michael Melton Skills
Graphic Design
Customer Experience
Marketing Communications
Manage client expectations
Communication Skills
Call Center Administration
Outsourcing Management
Mortgage Lending
MIS
Contract Negotiation
Training
Compliance
Operations Management
Forecasting
Capacity Planning
Process Improvement
Expense Management
Team Building
Mentoring
Performance Management
Customer Satisfaction
Customer Service Management
Business Process Improvement
Communication
Michael Melton Summary
Michael Melton, based in St. Louis, MO, US, is currently a Senior Vice President - Mortgage Marketing at Citi. Michael Melton brings experience from previous roles at Citi, Assurant Field Services and Self. Michael Melton holds a 1982 - 1985 Francis Howell High School. With a robust skill set that includes Graphic Design, Customer Experience, Marketing Communications, Manage client expectations, Communication Skills and more. Michael Melton has 5 emails and 3 mobile phone numbers on RocketReach.
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