Michael McShea Email & Phone Number
Director, IT Service Management @ Allegion
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Michael McShea Location
- Carmel, IN, US
Michael McShea Work
- Director, IT Service Management @ (May 2026 - Present)
- Sr. IT Manager, IT Service Management @ (April 2023 - May 2026)
- Global Service Owner, Telecom @ (January 2021 - January 2023)
- Sr. Manager, IT Service Management @ (January 2019 - January 2021)
- IT Manager - Data Center Remediation and Migration @ (January 2015 - January 2019)
- Delivery Leader @ (January 2013 - January 2015)
- Global Client Software Certification and Delivery Manager @ (January 2008 - January 2013)
- Global Software Certification Leader @ (January 2008 - January 2010)
- Class 3 Software Licensing Coordinator @ (January 2007 - January 2008)
- Software Asset Coordinator @ (January 2005 - January 2007)
- Anti-Virus Administrator @ (January 2004 - January 2005)
- INSITE Software Tester @ (January 2003 - January 2004)
- Desktop Support Technician @ (January 2000 - January 2003)
Michael McShea Education
- Western Governors University
Master of Business Administration - MBA (Information Technology)
- Indiana University Indianapolis
Bachelor of Arts - BA (Business)
Michael McShea Skills
- Analytical Skills
- Business Administration
- Business Analysis
- Business Process
- Business Process Improvement
- Business Process Re-engineering
- Change Initiatives
- Change Management
- Citrix
- Coaching & Mentoring
- Communication
- Cross-functional Team Leadership
- Customer Service
- Data Analysis
- Data Analytics
- Data Center
- Database Administration
- Disaster Recovery
- Global Service Management
- IT Infrastructure Management
- IT Leadership
- IT Management
- IT Project & Program Management
- IT Service Management
- IT Strategy
- ITIL
- ITIL IT Service Management
- Leadership
- Management
- Microsoft Word
- Negotiation
- Networking
- Performance Metrics
- Process Improvement
- Process Mapping
- Program Management
- Project Management
- Service Improvement
- Service Transformation
- Service-Level Agreements (SLA)
- Six Sigma
- Software Documentation
- Software Project Management
- Strategic IT Management
- Strategic Vision
- Stressful Situations
- Supervision
- Technical Support
- Vendor Management
- Workshop Facilitation
Michael McShea Summary
- Michael McShea, based in Carmel, IN, US, is currently a Director, IT Service Management at Allegion. Michael McShea brings experience from previous roles at Allegion and Cummins Inc.. Michael McShea holds a Master of Business Administration - MBA in Information Technology @ Western Governors University. With a robust skill set that includes Analytical Skills, Business Administration, Business Analysis, Business Process, Business Process Improvement and more. Michael McShea has 2 emails and 1 mobile phone numbers on RocketReach.
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