Michael McGuigan Email
Head of Customer Voice and Engagement @ Gentoo Group
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Michael McGuigan Location
- Chester-le-Street, GB
Michael McGuigan Work
- Head of Customer Voice and Engagement @ (June 2025 - Present)
- Customer Voice Manager @ (July 2024 - June 2025)
- Street Friends Lead @ (October 2023 - October 2024)
- Complaints Performance Manager @ (March 2024 - July 2024)
- Member Board of Trustees @ DASH Housing (October 2023 - July 2024)
- Senior Client Services Manager (Specialist) @ (October 2023 - March 2024)
- Social Justice Enabler @ St. Nics Church (July 2021 - October 2023)
- Digital Performance Lead @ (January 2020 - July 2021)
- Performance Lead @ (February 2018 - January 2020)
- Knowledge Manager @ (March 2015 - January 2018)
- Customer Solutions Manager @ (May 2013 - February 2015)
- Knowledge Manager @ (June 2011 - May 2013)
- Media Volunteer and Career break @ (January 2011 - June 2011)
- Manager - Customer Service and Sales @ (January 2010 - December 2010)
- Customer Sales and Service Manager - New Lending @ (April 2009 - December 2009)
- Customer Sales and Service Manager - Savings Contact Centre @ (January 2009 - April 2009)
- Customer Sales and Service Manager - Mortgage Review Contact Centre @ (June 2006 - December 2008)
- Field Sales and Compliance Coach @ (February 2005 - June 2006)
Michael McGuigan Education
- Durham University
BA (Hons) (Sociology and Social Policy)
1997-2000 - Hermitage Comprehensive School
Michael McGuigan Skills
- Leadership
- Customer Experience
- Customer Relationship Management Crm
- Team Building
- Banking
- Customer Relations
- Stakeholder Management
- Public Speaking
- People Management
- Account Management
- Sales
- Business Analysis
- Team Management
- Team Leadership
- Process Improvement
- Strategy
- Web Content Writing
- Sales Management
- Operations Management
- Risk Management
- Credit
- Change Management
- Time Management
- Interviews
- Policy
- Customer Service
- Business Process Improvement
- Management
- Project Management
- Coaching
- Call Centers
- CRM
- Analysis
- Performance Management
- Stakeholder Engagement
- Business Transformation
- Customer Retention
- Customer Satisfaction
- Business Development
- Communication
- Public Sector
- Financial Services
- Contact Centers
- Training
- Teamwork
- Retail Banking
- Service Level Agreements Sla
- Project Delivery
- Culture Change
- Customer Relationship Management
- Service Level Agreements
Michael McGuigan Summary
- Michael McGuigan, based in Chester-le-Street, GB, is currently a Head of Customer Voice and Engagement at Gentoo Group. Michael McGuigan brings experience from previous roles at Gentoo Group, DURHAM AGENCY AGAINST CRIME LIMITED and DASH Housing. Michael McGuigan holds a 1997 - 2000 BA (Hons) in Sociology and Social Policy @ Durham University. With a robust skill set that includes Leadership, Customer Experience, Customer Relationship Management Crm, Team Building, Banking and more. Michael McGuigan has 1 emails on RocketReach.
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