Michael McGuigan Email
Head of Customer Voice and Engagement @ Gentoo Group
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Michael McGuigan Location
- Chester-le-Street, GB
Michael McGuigan Work
- 2025 -now Head of Customer Voice and Engagement @
- 2024 -2025 Customer Voice Manager @
- 2023 -2024 Street Friends Lead @
- 2024 -2024 Complaints Performance Manager @
- 2023 -2024 Member Board of Trustees @ DASH Housing
- 2023 -2024 Senior Client Services Manager (Specialist) @
- 2021 -2023 Social Justice Enabler @ St. Nics Church
- 2020 -2021 Digital Performance Lead @
- 2018 -2020 Performance Lead @
- 2015 -2018 Knowledge Manager @
- 2013 -2015 Customer Solutions Manager @
- 2011 -2013 Knowledge Manager @
- 2011 -2011 Media Volunteer and Career break @
- 2010 -2010 Manager - Customer Service and Sales @
- 2009 -2009 Customer Sales and Service Manager - New Lending @
- 2009 -2009 Customer Sales and Service Manager - Savings Contact Centre @
- 2006 -2008 Customer Sales and Service Manager - Mortgage Review Contact Centre @
- 2005 -2006 Field Sales and Compliance Coach @
Michael McGuigan Education
- Durham University
BA (Hons) (Sociology and Social Policy)
1997-2000 - Hermitage Comprehensive School
Michael McGuigan Skills
- Leadership
- Customer Experience
- Customer Relationship Management Crm
- Team Building
- Banking
- Customer Relations
- Stakeholder Management
- Public Speaking
- People Management
- Account Management
- Sales
- Business Analysis
- Team Management
- Team Leadership
- Process Improvement
- Strategy
- Web Content Writing
- Sales Management
- Operations Management
- Risk Management
- Credit
- Change Management
- Time Management
- Interviews
- Policy
- Customer Service
- Business Process Improvement
- Management
- Project Management
- Coaching
- Call Centers
- CRM
- Analysis
- Performance Management
- Stakeholder Engagement
- Business Transformation
- Customer Retention
- Customer Satisfaction
- Business Development
- Communication
- Public Sector
- Financial Services
- Contact Centers
- Training
- Teamwork
- Retail Banking
- Service Level Agreements Sla
- Project Delivery
- Culture Change
- Customer Relationship Management
- Service Level Agreements
Michael McGuigan Summary
- Michael McGuigan, based in Chester-le-Street, GB, is currently a Head of Customer Voice and Engagement at Gentoo Group. Michael McGuigan brings experience from previous roles at Gentoo Group, DURHAM AGENCY AGAINST CRIME LIMITED and DASH Housing. Michael McGuigan holds a 1997 - 2000 BA (Hons) in Sociology and Social Policy @ Durham University. With a robust skill set that includes Leadership, Customer Experience, Customer Relationship Management Crm, Team Building, Banking and more. Michael McGuigan has 1 emails on RocketReach.
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Top Gentoo Group Employees
Peter Lenehan
Executive Director, Finance
Hartlepool, GB
Jonathan Jowett
Non Executive Director
Consett, GB
Joanne Gordon
Homes and Development Director
Sunderland, GB
Christine Anderson
Senior IT Delivery Project Manager
Newcastle upon Tyne, GB
Steve Cook
Head of Asset Sustainability
Gateshead, GB
Marc Edwards
Executive Director of Property
Gateshead, GB
Ian Shipley
Chair of the investment committee
Newcastle upon Tyne, GB
Michael McCarroll
Head of ITSM and Infrastructure
Peterlee, GB
Lise Slinning Verlo
Head of IT Solutions
Sacriston, GB
James Mcmi
Director of Property Maintenance at Gentoo
Stockton-on-Tees, GB
Nichola Stefanou
Non Executive Director
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