Michael McGruddy Email & Phone Number
Senior Vice President, Mission Success, Delivery, and Implementation @ Ethos
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Michael McGruddy Location
- Austin, TX, US
Michael McGruddy Work
- Senior Vice President, Mission Success, Delivery, and Implementation @ (June 2026 - Present)
- Vice President, Public Sector Mission Success @ (April 2025 - June 2026)
- Senior Director, Federal Customer Success @ (August 2024 - March 2025)
- Senior Director, Head of Public Sector Customer Success Operations @ (March 2022 - November 2023)
- Director, Global Defense and Government CS Operations @ (August 2021 - February 2022)
- Director, Global Defense CS Operations @ (January 2021 - August 2021)
- Senior Manager, DOD and International Defense CS Operations @ (March 2020 - December 2020)
- Manager, Department of Defense Customer Success @ (June 2019 - February 2020)
- Manager, Customer Success Operations @ (January 2014 - December 2018)
- Senior CS Operations Specialist @ (January 2014 - December 2014)
- Senior CS Systems Programmer @ (January 2012 - December 2014)
- Consultant @ (January 2008 - December 2011)
- Consultant and Analyst @ (January 2007 - December 2007)
- Independent Consultant - Global Energy Initiative @ (January 2007 - December 2007)
- Client Relations @ (January 2006 - December 2007)
- International Trade Specialist @ Global Trading Partners NA, Inc. (January 2005 - December 2006)
- Research Assistant @ The European Foundation (January 2004 - December 2004)
- Associate @ The Palmer Group (January 2003 - December 2003)
Michael McGruddy Education
- The University of Texas at Austin
McCombs School of Business
- Georgetown University
Walsh School of Foreign Service
- Drexel University
LeBow College of Business (Master of Arts in Security Studies)
- University of Cambridge
(Pembroke College, International Security and Intelligence)
- Tel Aviv University
(Institute for National Security Studies, Strategic Decision Making & National Security)
- ADA University
(Azerbaijan Diplomatic Academy, Baku Energy School)
- The George Washington University
(Elliott School of International Affairs, Leadership & Decision Making Dilemmas)
Michael McGruddy Skills
- Service Delivery
- Gainsight
- Go-to-Market Strategy
- Strategic Insights
- Project Management
- Negotiation
- Software Integration
- Customer Journeys
- Enablement
- Value Engineering
- Business Case Preparation
- Business Requirements
- Presentations
- Technical Project Management
- Strategy Consulting
- Product Adoption
- Data-driven Decision Making
- Artificial Intelligence (AI)
- Post-Sales
- Customer Support
- Customer Service
- Executive Reporting
- Key Performance Indicators
- Service-Level Agreements (SLA)
- Upselling
- Strategic Initiatives
- Operations
- Problem Solving
- Team Management
- Customer Lifecycle Management
- Communication
- Executive Leadership
- Product Strategy
- Strategic Accounts
- Executive Visibility
- Customer Satisfaction
- Strategic Thinking
- Team Leadership
- Customer Advocacy
- Strategic Leadership
- Analysis
- Strategic Planning
- Budgets
- Process Improvement
- Account Management
- Information Technology
- Programming
- Coding Languages
- Process Analysis
- Data Analysis
- Energy Industry
- Research
- Energy
- Risk Management
- Strategy
- Microsoft Excel
- Management
- Leadership
- PowerPoint
- Marketing
- Sales
Michael McGruddy Summary
- Michael McGruddy, based in Austin, TX, US, is currently a Senior Vice President, Mission Success, Delivery, and Implementation at Ethos. Michael McGruddy brings experience from previous roles at Ethos and Dataminr. Michael McGruddy holds a McCombs School of Business @ The University of Texas at Austin. With a robust skill set that includes Service Delivery, Gainsight, Go-to-Market Strategy, Strategic Insights, Project Management and more. Michael McGruddy has 2 emails and 3 mobile phone numbers on RocketReach.
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