Michael McGruddy Email & Phone Number
Senior Vice President, Customer Success @ Ethos
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Michael McGruddy Location
- Austin, TX, US
Michael McGruddy Work
- 2026 -now Senior Vice President, Customer Success @
- 2025 -2026 Vice President, Public Sector Mission Success @
- 2024 -2025 Senior Director, Federal Customer Success @
- 2022 -2023 Senior Director, Head of Public Sector Customer Success Operations @
- 2021 -2022 Director, Global Defense and Government CS Operations @
- 2021 -2021 Director, Global Defense CS Operations @
- 2020 -2020 Senior Manager, DOD and International Defense CS Operations @
- 2019 -2020 Manager, Department of Defense Customer Success @
- 2014 -2018 Manager, Customer Success Operations @
- 2014 -2014 Senior CS Operations Specialist @
- 2012 -2014 Senior CS Systems Programmer @
- 2008 -2011 Consultant @
- 2007 -2007 Consultant and Analyst @
- 2007 -2007 Independent Consultant - Global Energy Initiative @
- 2006 -2007 Client Relations @
- 2005 -2006 International Trade Specialist @ Global Trading Partners NA, Inc.
- 2004 -2004 Research Assistant @ The European Foundation
- 2003 -2003 Associate @ The Palmer Group
Michael McGruddy Education
- Georgetown University
Walsh School of Foreign Service (Master of Arts in Security Studies)
- University of Cambridge
(Pembroke College, International Security and Intelligence)
- Tel Aviv University
(Institute for National Security Studies, Strategic Decision Making & National Security)
- ADA University
(Azerbaijan Diplomatic Academy, Baku Energy School)
- The George Washington University
(Elliott School of International Affairs, Leadership & Decision Making Dilemmas)
- Drexel University
LeBow College of Business (Bachelor of Science in Business Administration)
Michael McGruddy Skills
- Service Delivery
- Gainsight
- Go-to-Market Strategy
- Strategic Insights
- Project Management
- Negotiation
- Software Integration
- Customer Journeys
- Enablement
- Value Engineering
- Business Case Preparation
- Business Requirements
- Presentations
- Technical Project Management
- Strategy Consulting
- Product Adoption
- Data-driven Decision Making
- Artificial Intelligence (AI)
- Post-Sales
- Customer Support
- Customer Service
- Executive Reporting
- Key Performance Indicators
- Service-Level Agreements (SLA)
- Upselling
- Strategic Initiatives
- Operations
- Problem Solving
- Team Management
- Customer Lifecycle Management
- Communication
- Executive Leadership
- Product Strategy
- Strategic Accounts
- Executive Visibility
- Customer Satisfaction
- Strategic Thinking
- Team Leadership
- Customer Advocacy
- Strategic Leadership
- Analysis
- Strategic Planning
- Budgets
- Process Improvement
- Account Management
- Information Technology
- Programming
- Coding Languages
- Process Analysis
- Data Analysis
- Energy Industry
- Research
- Energy
- Risk Management
- Strategy
- Microsoft Excel
- Management
- Leadership
- PowerPoint
- Marketing
- Sales
Michael McGruddy Summary
- Michael McGruddy, based in Austin, TX, US, is currently a Senior Vice President, Customer Success at Ethos. Michael McGruddy brings experience from previous roles at Ethos and Dataminr. Michael McGruddy holds a Walsh School of Foreign Service in Master of Arts in Security Studies @ Georgetown University. With a robust skill set that includes Service Delivery, Gainsight, Go-to-Market Strategy, Strategic Insights, Project Management and more. Michael McGruddy has 2 emails and 3 mobile phone numbers on RocketReach.
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