Technical Support Analyst II @ (August 2019 - September 2025)
Sr Tech. Support Engineer - End User Support @ (September 2017 - August 2019)
Technical Service Specialist @ (January 2015 - September 2017)
Manager @ (February 2014 - January 2015)
Client Services Manager @ (October 2010 - January 2015)
Customer Service Representative @ ACS, a Xerox Company (October 2009 - October 2010)
Michael Marmion Education
University of Cincinnati
BA (English)
2004-2008
Milford High School 1998-2002
Michael Marmion Skills
Active Directory
Airwatch
Asset Management
Call Center
Call Centers
Cherwell Service Management (CSM)
Cloud Resource Management
Coaching
Computer Hardware
Computer Maintenance
Computer Repair
Contact Centers
Customer Satisfaction
Customer Service
Documentation
Employee Training
Google Cloud Platform (GCP)
HTML
Help Desk Support
IT Audit
Lead Generation
Linux
Management
Mastercam
Microsoft 365
Microsoft Exchange
Microsoft Office
Networking
OS X
Peer Mentoring
Printers
Problem Solving
Project Management
Remote Desktop
Salesforce.com
ServiceNow
SolidWorks
Team Leadership
Technical Support
Technical Writing
Troubleshooting
Vendor Management
Windows
Windows 10
Windows 7
WordPress
Workforce Management
Zendesk
macOS
Michael Marmion Summary
Michael Marmion, based in Pflugerville, TX, US, is currently a Senior Technical Services Technician at Sonic Healthcare USA. Michael Marmion brings experience from previous roles at Sonic Healthcare USA, Mphasis, DJO Global and Tech Team One. Michael Marmion holds a 2004 - 2008 BA in English @ University of Cincinnati. With a robust skill set that includes Active Directory, Airwatch, Asset Management, Call Center, Call Centers and more. Michael Marmion has 2 emails and 1 mobile phone numbers on RocketReach.
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