Principal RWD Solutions Leader @ (May 2022 - March 2024)
Senior Service Acceptance Manager @ (January 2022 - May 2022)
Associate Director, Service Operations @ (January 2021 - December 2021)
Associate Director, Service Operations @ (July 2017 - December 2020)
Customer Care Services Manager @ (September 2009 - July 2017)
Infrastructure Manager (Secondment) @ (November 2013 - June 2014)
Client Support Specialist @ (December 2005 - September 2009)
Care Assistant @ AMG Nursing & Care Services (September 2004 - November 2004)
Sales Consultant @ (November 2002 - June 2004)
Service expert @ (January 2000 - August 2002)
Newsagents Sales Representative @ Supermarket (January 1996 - January 1999)
Michael Mapp Education
Nottingham Trent University
Bachelor of Science (BSc) (Biomedical Sciences, General)
2002-2005
Bury College
3 A-Levels (2 AS-Levels)
2000-2002
Prestwich High School
9 GCSEs
1995-2000
Michael Mapp Skills
Application Support
Bible teaching
Business Process Improvement
CRO
CRO Management
CTMS
Capacity Management
Clinical Research
Clinical Trials
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Data-Driven Insights
Databases
GCP
Good Clinical Practice (GCP)
ITIL
IVR
IWR
Knowledge Management
Leadership
Lean Six Sigma
Line Management
Management
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Word
Performance Management
Pharmaceutical Industry
Presentation Skills
Project Management
RTSM
Randomization
Real World Data (RWD)
Recruiting
Relational Databases
Root Cause Analysis
SQL
Standard Operating Procedure (SOP)
Team Leadership
Team Management
Teamwork
Technical Support
Training
Training & Development
Troubleshooting
Youth Ministry
Michael Mapp Summary
Michael Mapp, based in Nottingham, GB, is currently a Associate Director, RWD Solutions at Parexel. Michael Mapp brings experience from previous roles at Parexel and CALYX. Michael Mapp holds a 2002 - 2005 Bachelor of Science (BSc) in Biomedical Sciences, General @ Nottingham Trent University. With a robust skill set that includes Application Support, Bible teaching, Business Process Improvement, CRO, CRO Management and more. Michael Mapp has 1 emails on RocketReach.
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