Michael Mace Email & Phone Number

Sr. Customer Experience Analyst @ American Fidelity

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Michael Mace Location

Oklahoma City, OK, US

Michael Mace Work

Sr. Customer Experience Analyst @ (September 2024 - Present)
Lead Financial Coach and Therapist @ Centsei (February 2024 - Present)
VP VOC Analytics @ (May 2023 - November 2024)
Senior CX Solution Designer @ (September 2022 - June 2023)
CX Solutions Specialist @ (June 2018 - November 2022)
Demand Supply Planner @ (December 2017 - October 2018)
Supply Chain BI and Statistical Analyst @ (October 2016 - December 2017)
Research Analyst and Evaluation Specialist @ (April 2016 - September 2016)
Spanish Intructor @ (April 2013 - May 2016)
Student Supervisor @ (August 2011 - August 2013)
Owner @ Mike's Window Washing (July 2005 - December 2010)

Michael Mace Education

Kansas State University
Master of Science - MS (Personal Financial Planning)
2024-2026
Brigham Young University
Bachelor of Applied Science (Applied Statistics and Analytics)
2012-2016
Timpanogos High School 2007-2009

Michael Mace Skills

Analytical Skills
Analytical Techniques
Analytics
Budget Management
Budgeting
Business Analysis
Business Case Preparation
Business Decision Making
Business Intelligence (BI)
Business Intelligence Tools
Business Metrics
CX
Change Management
Coaching
Coaching & Mentoring
Competitive Analysis
Conflict Resolution
Critical Thinking
Customer Experience
Customer Experience Design
Customer Experience Management
Customer Insight
Customer Journey Mapping
Customer Journeys
Customer Loyalty
Customer Research
Customer Satisfaction
Customer Service
Customer Success
Data Analysis
Data Analytics
Data-driven Decision Making
Design Specifications
Design Thinking
Embraces Change
Event Planning
Family Therapy
Finance
Financial Analysis
Financial Planning
Functional Design
Generative AI Tools
Google Analytics
Key Driver Analysis
Key Performance Indicators
Leadership
Linear Models
Linear Regression
Looker (Software)
Management
Management Consulting
Market Analysis
Market Research
Microsoft Excel
Microsoft Office
Microsoft Power BI
Microsoft Word
Multivariate Analysis
Organizational Culture
Personal Development
Personal Finance
Personal Financial Planning
PowerPoint
Problem Solving
Process Improvement
Project Management
Project Planning
Project Plans
Public Speaking
R (Programming Language)
Reporting & Analysis
Research
Root Cause
Root Cause Analysis
SAS (Programming Language)
SQL
Sensitive Information
Service Quality
Social Media
Spanish
Statistical Data Analysis
Strategic Insights
Strategic Thinking
Survey Design
Tableau
Teaching
Team Management
Teamwork
Therapeutic Listening
Trend Analysis
Voice of the Customer
Web Analytics

Michael Mace Summary

Michael Mace, based in Oklahoma City, OK, US, is currently a Sr. Customer Experience Analyst at American Fidelity. Michael Mace brings experience from previous roles at Centsei, Wells Fargo and InMoment. Michael Mace holds a 2024 - 2026 Master of Science - MS in Personal Financial Planning @ Kansas State University. With a robust skill set that includes Analytical Skills, Analytical Techniques, Analytics, Budget Management, Budgeting and more. Michael Mace has 1 emails and 2 mobile phone numbers on RocketReach.