VP of Americas Collections @ (March 2014 - August 2016)
VP Operating Effectiveness and Governance @ (August 2012 - March 2014)
Head of Collections @ (December 2006 - February 2013)
Operations Manager @ (July 2003 - November 2006)
Senior Team Manager @ Providian Financial (September 2001 - June 2003)
Michael Liu Education
The University of Texas at El Paso
Bachelors of Business (Marketing and Management)
1993-1997
Michael Liu Skills
Credit Cards
Banking
Financial Services
Risk Management
Credit Risk
Relationship Management
Credit
Change Management
Process Improvement
Call Centers
Business Analysis
Business Process Improvement
Portfolio Management
Management
Operational Risk Management
Financial Risk
Payments
Retail Banking
Strategy
Vendor Management
Analysis
Business Leadership
Business Strategy
CRM
Contact Centers
Crisis Situations
Customer Experience
Customer Service
Finance
Leadership
Leadership Development
Operations
Operations Management
Outsourcing
Service Delivery
Stakeholder Relations
Strategic Planning
Strategic Thinking
Talent Management
Team Building
Team Leadership
Team Management
Teamwork
Collections
Software
Services
Project Management
Business Development
Marketing
Michael Liu Summary
Michael Liu, based in San Antonio, TX, US, is currently a VP Conn's and Badcock Servicing Operations at Jefferson Capital Systems, LLC. Michael Liu brings experience from previous roles at Conn's HomePlus, American Express and Barclaycard. Michael Liu holds a 1993 - 1997 Bachelors of Business in Marketing and Management @ The University of Texas at El Paso. With a robust skill set that includes Credit Cards, Banking, Financial Services, Risk Management, Credit Risk and more. Michael Liu has 3 emails and 2 mobile phone numbers on RocketReach.
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