Customer Success Engineering Team Lead - Global @ (September 2019 - October 2020)
Senior Customer Success Engineer @ (November 2018 - September 2019)
Senior Customer Success Manager @ (September 2015 - November 2018)
Customer Success Manager @ (May 2014 - September 2015)
Principal Customer Experience Manager @ (May 2012 - May 2014)
Customer Success Architect @ (April 2011 - May 2012)
Senior Support Availability Manager @ (October 2008 - March 2011)
Support Delivery Manager @ (January 2005 - October 2008)
Michael Leigh Education
University of Technology Sydney
Bachelor of Applied Science (BASc) (Information Science/Studies)
TAFE NSW
Associate Diploma (Library Practice)
University of Technology Sydney
Diploma (Adult Education)
Michael Leigh Skills
AI Strategy
Analytical Skills
Analytics
Artificial Intelligence (AI) Strategy
Build Strong Relationships
Business Operations
Business Process Improvement
Business Transformation
CMDB
CRM
Capability Development
Client Onboarding
Client Relations
Cloud Computing
Coaching
Creativity and Innovation
Cross-Functional Leadership
Cross-functional Team Leadership
Customer Journey Mapping
Customer Lifecycle Strategy
Customer Retention
Customer Retention Strategy
Customer Service
Customer Service Management
Customer Success
Customer Success Leadership
Customer Support
Data Analysis
Data-driven Decision Making
Databases
Digital Transformation
Enterprise Architecture
Enterprise Software
IT Service Management
IT Strategy
Identity Management
Industry 4.0
Information Technology
Innovation Management
Leadership
Management
Mentoring
Operating Systems
Organizational Change Management
Organizational Development
Pre-sales
Problem Solving
Professional Services
Program Management
Relationship Building
Relationship Development
SSO
SaaS Operating Models
Software Implementation
Software as a Service (SaaS)
Solution Architecture
Stakeholder Management
Strategic Thinking
Strategy
Team Leadership
Team Management
Teamwork
Technical Support
Training
Value Realization
Virtualization
Apache
Solaris
Windows Server
Pre Sales
Michael Leigh Summary
Michael Leigh, based in Sydney, NSW, AU, is currently a Head of Customer Success (Avant Health Solutions) at Avant Mutual. Michael Leigh brings experience from previous roles at Qlik. Michael Leigh holds a Bachelor of Applied Science (BASc) in Information Science/Studies @ University of Technology Sydney. With a robust skill set that includes AI Strategy, Analytical Skills, Analytics, Artificial Intelligence (AI) Strategy, Build Strong Relationships and more. Michael Leigh has 2 emails on RocketReach.
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