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Michael Lai Location
Burnaby, BC, CA
Michael Lai Work
IT Support and Development Analyst @ (July 2025 - Present)
Eye Exam Lab and System Support Technician @ (August 2024 - June 2025)
Business System Analyst @ DynaSys Solutions Hong Kong Limited (April 2019 - August 2022)
Information Techonology Manager @ Hoya Lens limited (March 2018 - March 2019)
Michael Lai Education
British Columbia Institute of Technology
Business Information System Management
2022-2024
The Hong Kong Polytechnic University
Master of Business Administration - MBA (Information Technology Management)
2007-2007
Michael Lai Skills
ABAP
Accounts Receivable (AR)
Active Directory
Agile Project Management
Analytical Skills
Azure Data Factory
Azure SQL
Business Analysis
Business Process Improvement
C#
C++
Cantonese
Change Management
Cisco Routers
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction (CSAT)
Customer Support
Data Analysis
Data Analytics
Data Center Relocation
Data Management
Data Modeling
Data Storage Technologies
Electronic Medical Record (EMR)
English
Enterprise Resource Planning (ERP)
Enterprise Software
Eye Exam
FAS Asset Accounting
Facility Relocation
Financial Close Process
GIS Analysis
General Ledgers
Geographic Information Systems (GIS)
Helpdesk
IT Asset Management
IT Business Analysis
IT Integration
IT Operations
IT Service Management
ITIL Certified
Incident Management
Japanese
Lensometry
Logistics Management
Mandarin
Manufacturing Accounting
Microsoft Azure
Microsoft Intune
Microsoft Power BI
Microsoft Power Platform
Optical Coherence Tomography
Power-BI
Problem Solving
Project Management
Project Management Office (PMO)
Python (Programming Language)
REST APIs
Requirements Analysis
Robotic Process Automation (RPA)
SAP ABAP
SAP Analytic Cloud
SAP Basis
SAP Cloud Platform
SAP FI
SAP FI/CO Configuration
SAP HANA
SAP HR
SAP Materials Management (SAP MM)
SAP Projects
SQL
Service Delivery Management
Service Desk
Service-Level Agreements (SLA)
Software as a Service (SaaS)
Store Management
Supply Chain Optimization
Tableau
Talent Management
Team Development
Transact-SQL (T-SQL)
Ubuntu
UiPath
VMWare ESXi
VMware Infrastructure
VMware vSphere
Warehouse Management Systems
Web Analytics
Windows Server
Michael Lai Summary
Michael Lai, based in Burnaby, BC, CA, is currently a IT Support and Development Analyst at Baydo Group. Michael Lai brings experience from previous roles at FACTORY OPTICAL, DynaSys Solutions Hong Kong Limited and Hoya Lens limited. Michael Lai holds a 2022 - 2024 Business Information System Management @ British Columbia Institute of Technology. With a robust skill set that includes ABAP, Accounts Receivable (AR), Active Directory, Agile Project Management, Analytical Skills and more. Michael Lai has 1 emails on RocketReach.
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