Michael Ladner Email & Phone Number
Customer Support Coordinator @ Infogain
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Michael Ladner Location
- Georgetown, TX, US
Michael Ladner Work
- Customer Support Coordinator @ (November 2021 - Present)
- Contact Center Solutions Program Manager @ (June 2019 - May 2020)
- Solutions Program Manager @ (June 2019 - May 2020)
- Global Quality Support and Support Engineering Program Manager @ (April 2014 - September 2018)
- Process Quality Manager @ (April 2014 - September 2018)
- Manager @ (July 2007 - April 2014)
- Carpe Facto Team Manager @ (May 2007 - April 2014)
- Carpe Facto Advisor @ (January 2010 - July 2013)
- T2 iOS Advisor @ (May 2007 - January 2010)
Michael Ladner Skills
- Adept problem-solver
- Business Process Improvement
- Client Relations
- Client Requirements
- Communication
- Computer Hardware
- Conflict Resolution
- Contact Center Management
- Contact Center Operations
- Contact Center Technology
- Continuous Improvement
- Continuous Improvement Facilitation
- Cross-functional Team Leadership
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Data Analytics
- Data-driven Decision Making
- Decision-Making
- Emerging Technologies
- Employee Management
- Escalations Management
- FF&E Procurement
- Freshdesk
- Google Workspace
- HVAC
- Hardware
- Mac OS X
- Manage
- Management
- Management of Direct Reports
- Microsoft Office
- Mobile Devices
- Networking
- Office Software
- Oracle Cloud
- Performance Dashboards
- Performance Improvement
- Performance Management
- Process Optimization (Manufacturing)
- Program Management
- Program Management Professional
- Project Management
- Quality Assurance Management
- Quality Engineering
- Quality Management
- Quality Metrics
- Quality Process Development
- SAP Products
- Salesforce Service Cloud
- Salesforce.com
- Shared Services
- Strategic Planning
- Support Engineers
- Support Management
- Tableau
- Technical Proficiency
- Technical Support
- Thermostats
- Vendor Management
- Windows
- Wireless
- iLife
- iPhone
- iPod
- ios
Michael Ladner Summary
- Michael Ladner, based in Georgetown, TX, US, is currently a Customer Support Coordinator at Infogain. Michael Ladner brings experience from previous roles at Harte Hanks and Google. With a robust skill set that includes Adept problem-solver, Business Process Improvement, Client Relations, Client Requirements, Communication and more. Michael Ladner has 1 emails and 2 mobile phone numbers on RocketReach.
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