Michael Krug Email & Phone Number
Global Head Customer Care @ Ivoclar Vivadent Australia
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Michael Krug Location
- Schaan, Liechtenstein
Michael Krug Work
- Global Head Customer Care @ (May 2022 - Present)
- Director Corporate Quality Management @ (August 2019 - April 2022)
- HoD Corporate Quality Management @ (November 2014 - July 2019)
- Advisor HBR Advisory Council @ (October 2021 - Present)
- Production Manager Medical Plant @ SMB SA (September 2013 - October 2014)
- Head of Quality and HSE @ SMB SA (January 2012 - August 2013)
- Auditor Camshafts Group @ (October 2010 - December 2011)
- Auditor Quality- and HSE Management @ (January 2009 - September 2010)
- Supplier Quality Management @ (February 2007 - September 2010)
- Quality- and Process Engineer @ (July 2003 - January 2007)
- Quality Assurance Assistant @ (March 2001 - June 2003)
Michael Krug Education
- Harvard Business School
Certificate of Management Excellence
2022-2025 - University of Applied Sciences of the Grisons
Executive MBA (Digital Technology and Operations)
2021-2023 - MIT Sloan School of Management
Artificial Intelligence: Implications for Business Strategy
2026 - Harvard Business School
Ascending the Peak: Finding the Leader Within
2025 - Harvard Business School
Changing the Game: Negotiation and Competitive Decision-Making
2023 - Harvard Business School
Transforming Customer Experiences
2022 - Harvard Business School
Driving Digital Strategy
2021 - Harvard Business School Online
Management Essentials
2021 - HSO Business School Switzerland
Higher Economic Diploma (Management & Leadership)
2015 - Universität St.Gallen (HSG)
Leadership Competencies
2014
Michael Krug Skills
- CNC programming
- Change Management
- Continuous Improvement
- Customer-Experience-Management
- Digital Strategy
- FMEA
- GMP (Good Manufacturing Practices)
- Global Leadership
- Global Sourcing
- ISO 13485
- Kaizen
- Marketing
- Medical Devices
- Networking
- Operations Management
- Product Lifecycle Management (PLM)
- Project Management
- Quality Assistant - DGQ
- Quality Assurance
- Quality Engineer (statistical methods) - DGQ
- Quality Management
- SPC
- Salesforce.com
- Supplier Management Worldwide
- US FDA requirements of medical devices
- ISO/TS 16949
- ISO 14001
- BS OHSAS 18001
- PPAP
- Process Auditor VDA Band 6 Part 3
- Quality System
- EN 9100
- Zero Defect Projects
- US FDA QM- requirements according 21CFR820 QSReg/GMP
- Internal Auditor OHSAS 18001
- European & American automotive product liability
- Internal Auditor ISO 14001
- Project Manager maturity level acc. VDA
- Global 8D
- APQP
- IMDS
- Form & Position tolerances
- Supply Chain Optimization
- Qualitätsmanagement
- Kontinuierliche Verbesserung
- Qualitätsmanagementsystem
- Qualitätssicherung
- Veränderungsmanagement
- Projektmanagement
- Medizinprodukte
- Us Fda Qm Requirements According 21Cfr820 Qsreg/Gmp
- European And American Automotive Product Liability
- Quality Assistant
- Strategy
- Manufacturing
- Form And Position Tolerances
- Quality Engineer Statistical Methods
- Gmp Good Manufacturing Practices
- Dgq
- Product Lifecycle Management Plm
- GMP
- Quality Engineer
- Product Lifecycle Management
Michael Krug Summary
- Michael Krug, based in Schaan, Liechtenstein, is currently a Global Head Customer Care at Ivoclar. Michael Krug brings experience from previous roles at Ivoclar, Harvard Business Review and SMB SA. Michael Krug holds a 2022 - 2025 Certificate of Management Excellence @ Harvard Business School. With a robust skill set that includes CNC programming, Change Management, Continuous Improvement, Customer-Experience-Management, Digital Strategy and more. Michael Krug has 2 emails on RocketReach.
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