Michael Knudsen Email & Phone Number
Director of Operations @ Parallon
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Michael Knudsen Location
- Sandy, UT, US
Michael Knudsen Work
- Director of Operations @ (February 2016 - Present)
- Manager, Operations National Contact Center @ (April 2012 - February 2016)
- Strategic Business Unit Manager @ (August 2005 - April 2012)
- Billing and Trouble Resultion Center Manager @ (August 2001 - August 2005)
Michael Knudsen Education
- Western Governors University
Master of Business Administration (M.B.A.) (Business)
2015-2016 - Western Governors University
Master of Business Administration - MBA
2016-2016 - University of Utah
BA (English, Communications)
1988-1990
Michael Knudsen Skills
- Account Management
- BPO
- Business Process Excellence
- Business Process Improvement
- CRM
- Call Center
- Call Centers
- Coaching
- Coaching Staff
- Contact Centers
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Direct Sales
- Inbound Marketing
- Leadership
- Management
- Marketing
- Operations Management
- Outsourcing
- P&L Management
- Performance Improvement
- Process Improvement
- Profit & Loss Management
- Program Management
- Service Excellence
- Staff Scheduling
- Team Building
- Team Leadership
- Troubleshooting
- Workforce Management
- Writing
- Outbound
- Inbound
- Customer Presentations
- Resume Writing
- Proposal Writing
- Financial Reporting
- Training Seminars
- Motivational Interviewing
- One-on-one Training
- Copy Editing
- Business Process
- Business Analysis
- Customer Relationship Management Crm
- One on One Training
- Networking
- Microsoft Office
- Profit and Loss Management
- Microsoft Excel
- Strategic Planning
- Public Speaking
- Customer Relationship Management
Michael Knudsen Summary
- Michael Knudsen, based in Sandy, UT, US, is currently a Director of Operations at Parallon. Michael Knudsen brings experience from previous roles at HCA, Xerox and XO Communications. Michael Knudsen holds a 2015 - 2016 Master of Business Administration (M.B.A.) in Business @ Western Governors University. With a robust skill set that includes Account Management, BPO, Business Process Excellence, Business Process Improvement, CRM and more. Michael Knudsen has 1 emails and 4 mobile phone numbers on RocketReach.
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