Michael Knudsen Location
- Sandy, UT, US
Michael Knudsen Work
- 2024 -now Founder @ L8 Blooomers - A GenX Community
- 2016 -now Contact Center Director @
- 2012 -2016 Manager, Operations National Contact Center @
- 2005 -2012 Strategic Business Unit Manager @
- 2001 -2005 Billing and Trouble Resultion Center Manager @
- 1998 -2001 Call Center Manager @ Teltrust, Inc.
Michael Knudsen Education
- Western Governors University
Master of Business Administration (M.B.A.) (Business)
2015-2016 - Western Governors University
Master of Business Administration - MBA
2016-2016 - University of Utah
BA (English, Communications)
1988-1990
Michael Knudsen Skills
- Call Center
- Outbound
- Inbound
- Outsourcing
- Process Improvement
- Operations Management
- Workforce Management
- Coaching Staff
- Customer Presentations
- Resume Writing
- Proposal Writing
- Service Excellence
- Business Process Excellence
- Profit & Loss Management
- Financial Reporting
- Training Seminars
- Motivational Interviewing
- One-on-one Training
- Copy Editing
- Performance Improvement
- Staff Scheduling
- Program Management
- Account Management
- Contact Centers
- Troubleshooting
- Call Centers
- Inbound Marketing
- CRM
- Customer Satisfaction
- Direct Sales
- Team Leadership
- P&L Management
- Team Building
- BPO
- Leadership
- Management
- Business Process
- Business Process Improvement
- Marketing
- Coaching
- Customer Relationship Management (CRM)
- Business Analysis
- Customer Relationship Management Crm
- One on One Training
- Networking
- Microsoft Office
- Profit and Loss Management
- Microsoft Excel
- Strategic Planning
- Public Speaking
- Customer Relationship Management
Michael Knudsen Summary
- Michael Knudsen, based in Sandy, UT, US, is currently a Founder at L8 Blooomers - A GenX Community. Michael Knudsen brings experience from previous roles at HCA, Xerox and XO Communications. Michael Knudsen holds a 2015 - 2016 Master of Business Administration (M.B.A.) in Business @ Western Governors University. With a robust skill set that includes Call Center, Outbound, Inbound, Outsourcing, Process Improvement and more. Michael Knudsen has 2 emails and 2 mobile phone numbers on RocketReach.
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