Michael Keir Email
SDM @ Telefónica Tech
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Michael Keir Location
- Milton Keynes, GB
Michael Keir Work
- SDM @ (November 2024 - Present)
- Service Delivery Manager @ (February 2016 - November 2024)
- SDM @ (February 2015 - January 2016)
- SDM @ (February 2014 - February 2015)
- SDM @ (May 2006 - January 2014)
- Telephony Service centre manager- BBC @ (May 2006 - July 2009)
- Telecoms manager @ (February 2000 - January 2006)
- Combat Fusilier @ (September 1995 - December 1999)
Michael Keir Education
- Morpeth secondary
GCSE
1989-1994
Michael Keir Skills
- Account Management
- Call Centers
- Change Control Board
- Change Management
- Change Requests
- Cloud Computing
- Contract Management
- Customer Experience
- Customer Relations
- Customer Satisfaction
- Customer Service
- Data Center
- Foundation Certified
- Frame Relay
- IP
- IT Service Management
- ITIL
- Incident Management
- Leadership
- Managed Services
- Management
- Negotiation
- Outsourcing
- PMP
- People Management
- Pre-sales
- Problem Solving
- Process Improvement
- Project Delivery
- Relationship Development
- SLA
- Service Delivery
- Service Delivery Management
- Service Delivery Optimization
- Service Desk
- Service Improvement
- Service Improvement Plans
- Service Management
- Service-Level Agreements (SLA)
- Switches
- Team Leadership
- Team Management
- Telecommunications
- Telephony
- Troubleshooting
- Unified Communications
- V3 Foundation
- Vendor Management
- VoIP
- Voice over IP (VoIP)
- Voice Over Ip Voip
- Microsoft Excel
- Service Level Agreements Sla
- Pre Sales
- Voice Over Ip
- Service Level Agreements
Michael Keir Summary
- Michael Keir, based in Milton Keynes, GB, is currently a SDM at Telefónica Tech. Michael Keir brings experience from previous roles at SCC, TIG (The Internet Group), Advanced 365 and Siemens Enterprise Communications. Michael Keir holds a 1989 - 1994 GCSE @ Morpeth secondary. With a robust skill set that includes Account Management, Call Centers, Change Control Board, Change Management, Change Requests and more. Michael Keir has 1 emails on RocketReach.
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