Michael Keir Email
SDM @ Telefónica Tech
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Michael Keir Location
- Milton Keynes, GB
Michael Keir Work
- 2024 -now SDM @
- 2016 -2024 Service Delivery Manager @
- 2015 -2016 SDM @
- 2014 -2015 SDM @
- 2006 -2014 SDM @
- 2006 -2009 Telephony Service centre manager- BBC @
- 2000 -2006 Telecoms manager @
- 1995 -1999 Combat Fusilier @
Michael Keir Education
- Morpeth secondary
GCSE
1989-1994
Michael Keir Skills
- Service Delivery Management
- Customer Relations
- Contract Management
- Data Center
- People Management
- Service Desk
- VoIP
- ITIL
- V3 Foundation
- Account Management
- Customer Satisfaction
- Incident Management
- Telecommunications
- Troubleshooting
- IP
- Vendor Management
- Team Management
- Team Leadership
- Process Improvement
- Switches
- Service Delivery Optimization
- Service Improvement Plans
- Voice Over Ip Voip
- Managed Services
- Microsoft Excel
- Change Management
- Frame Relay
- Customer Service
- Telephony
- Sla
- Change Requests
- Service Management
- Management
- Foundation Certified
- PMP
- Problem Solving
- Outsourcing
- Service Improvement
- Service Level Agreements Sla
- Pre Sales
- Service Delivery
- Call Centers
- Cloud Computing
- Unified Communications
- Change Control Board
- Project Delivery
- IT Service Management
- Voice Over Ip
- Service Level Agreements
Michael Keir Summary
- Michael Keir, based in Milton Keynes, GB, is currently a SDM at Telefónica Tech. Michael Keir brings experience from previous roles at SCC, TIG (The Internet Group), Advanced 365 and Siemens Enterprise Communications. Michael Keir holds a 1989 - 1994 GCSE @ Morpeth secondary. With a robust skill set that includes Service Delivery Management, Customer Relations, Contract Management, Data Center, People Management and more. Michael Keir has 1 emails on RocketReach.
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