2013 -
2016 Application Support Manager @ SPI - Software Paradigms International
2011 -
2013 IT Supervisor - Technical Service Center @
2010 -
2011 Project Manager @
2007 -
2010 Manager 3, Information Technology Administration @
2006 Supervisor, Help Desk @
Michael Jimenez Education
Southern New Hampshire University
Bachelor of Arts
2016
-
2020
Michael Jimenez Skills
IT Services
Customer Service
Cloud Computing
ITIL 2011 Foundations Certified
ITIL
Management
Project Management
Vendor Management
IT Management
Process Improvement
IT Service Management
Team Leadership
Program Management
IT Operations
System Deployment
Software Documentation
Technical Support
Leadership
Information Technology
Help Desk Support
Business Process
Telecommunications
Servers
Business Analysis
Networking
Troubleshooting
SDLC
Business Process Improvement
Integration
Disaster Recovery
Software as a Service (SaaS)
Active Directory
Software Development Life Cycle (SDLC)
Data Analysis
Analytical Skills
Services
Technology
Microsoft Excel
Software as a Service Saas
Microsoft Office
Business Technology
Public Speaking
Support
Solutions
Software as a Service
Michael Jimenez Summary
Michael Jimenez, based in Rogers, Arkansas, United States, is currently a Customer Success Manager at Nuqleous. Michael Jimenez brings experience from previous roles at Shiloh Technologies, SPI - Software Paradigms International, Raymond James & Associates, Inc and Vital Network Services. Michael Jimenez holds a 2016 - 2020 Bachelor of Arts @ Southern New Hampshire University. With a robust skill set that includes IT Services, Customer Service, Cloud Computing, ITIL 2011 Foundations Certified, ITIL and more. Michael Jimenez has 2 emails and 1 mobile phone numbers on RocketReach.
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