Michael Hodgson Email
Customer Success Manager @ CoreRFID Ltd.
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Michael Hodgson Location
- Runcorn, GB
Michael Hodgson Work
- Customer Success Manager @ (September 2026 - Present)
- Head of Customer Success @ (August 2020 - November 2025)
- UK Customer Success and Support Lead @ (April 2017 - August 2020)
- 2nd Line Support IT Technician @ (October 2015 - April 2017)
- IT Technical Officer - 2nd Line @ (July 2014 - October 2015)
- 1st and 2nd Line IT Support @ (March 2012 - June 2014)
- 1st Line Support Helpdesk Analyst @ Polymorph Ltd (February 2011 - March 2012)
- Apprentice @ (September 2010 - February 2011)
- Customer Service Representative @ Synapse (July 2010 - September 2010)
Michael Hodgson Skills
- 1st Line Support
- 2nd Line
- Active Directory
- Attention To Detail
- CSM
- Client Onboarding
- Client Rapport
- Confluence
- Continuous Process Improvement
- Customer Care
- Customer Engagement
- Customer Escalation Management
- Customer Experience
- Customer Health Scoring
- Customer Onboarding
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Success
- Customer success lead
- Help Desk Support
- IT Documentation
- IT Hardware Support
- ITIL
- ITIL Certified
- ITIL Process
- Internet Information Services (IIS)
- Jira
- Jira Service Desk
- Leadership
- Microsoft Applications
- Microsoft Exchange
- New Hire Training
- Onboarding
- Problem Solving
- Product Adoption
- Project Work
- Remote Troubleshooting
- SLA
- SQL
- Server 2008
- Server 2008 R2
- Server 2012
- Server 2012 R2
- Service Desk
- SharePoint
- Software Documentation
- Software as a Service (SaaS)
- Stakeholder Management
- Support Management
- Team Leadership
- Teamwork
- Technical Documentation
- Technical Support
- Time Management
- Training Delivery
- Troubleshooting
- Windows 10
- Windows 7
- Windows 8
- Windows 8.1
- Windows Server
Michael Hodgson Summary
- Michael Hodgson, based in Runcorn, GB, is currently a Customer Success Manager at Corerfid Ltd.. Michael Hodgson brings experience from previous roles at Finity, QuantumIT, Frontline Consultancy & Business Services and Halton Borough Council. With a robust skill set that includes 1st Line Support, 2nd Line, Active Directory, Attention To Detail, CSM and more.
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