Michael Hess Email & Phone Number
Goal-oriented IT and Telecommunications Professional with Project Management experience @ Currently looking for a new and exciting career
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Michael Hess Location
- Virginia Beach, VA, US
Michael Hess Work
- 2015 -now Goal-oriented IT and Telecommunications Professional with Project Management experience @
- 1992 -2015 Principal Field Services Engineer and Team Lead and Project Manager and Territory Service Manager @
- 1992 -2015 Technical Background @
- 2008 -2010 Territory Service Manager (2008-2010) @
- 1991 -1992 Clinical Technical Systems Supervisor @ Service Master Company
- 1987 -1991 Senior Field Engineer and Supervisor @ TDS Healthcare Systems Corporation
- 1983 -1987 Electronic Technicians @ Newport News Shipyard
Michael Hess Education
- Education & Professional Development
Internal Certifications
1992-2015 - Tidewater Community College
Associates Telecommunications Management Degree (Telecom Management)
2000-2003 - Penn Tech Institute of Technology
Associate Degree in Specialized Technology (electronics)
1981-1983 - Memberships
Michael Hess Skills
- Software Installation
- Troubleshooting
- Technical Training
- Computer Hardware
- ACD
- Hardware
- CTI
- PBX
- Telephony
- Servers
- IVR
- Call Recording
- Unified Communications
- Call Center
- Switches
- Disaster Recovery
- IP
- Lync
- Call Centers
- Call Logging
- SharePoint
- Team Leadership
- SIP
- Telecommunications
- Management
- Vendor Management
- VoIP
- TCP/IP
- Data Center
- Professional Services
- Service Delivery
- Managed Services
- Customer Satisfaction
- System Deployment
- Cloud Computing
- Enterprise Software
- Pre-sales
- Solution Selling
- Technical Support
- Avaya
- Contact Centers
- Sales Operations
- Sales Engineering
- Leadership
- WAN
- Training
- Testing
- Integration
- Unified Messaging
- Channel Partners
- Sales
- Microsoft Word
- Project Management
- Pre Sales
- SQL
- Strategic Planning
- Engineering
- Field Service
- Software
Michael Hess Summary
- Michael Hess, based in Virginia Beach, VA, US, is currently a Goal-oriented IT and Telecommunications Professional with Project Management experience at Currently looking for a new and exciting career. Michael Hess brings experience from previous roles at Aspect Software ( Formerly known as: Rockwell First Point & Concerto Software), Aspect Software and Service Master Company. Michael Hess holds a 1992 - 2015 Internal Certifications @ Education & Professional Development. With a robust skill set that includes Software Installation, Troubleshooting, Technical Training, Computer Hardware, ACD and more.
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