Senior Director, Client Delivery and Data Operations @ (July 2022 - August 2024)
Director, Client Delivery and Data Operations @ (May 2020 - July 2022)
Director of Implementation @ (February 2018 - May 2020)
Manager, Customer Success Team @ (January 2017 - February 2018)
Implementation and Customer Success Manager @ (February 2016 - January 2017)
Implementation Manager @ (June 2014 - January 2016)
Implementation Account Manager @ (October 2012 - June 2014)
Michael Henrie Education
Utah Valley University
Bachelor of Science Degree (Business Management)
2007-2010
Michael Henrie Skills
Operating model design
Operational Strategy and Process Optimization
Account Management
Analysis
Automation and scalable system design
Benefits Administration
CRM
Capacity planning and workforce strategy
Change Leadership
Continuous Improvement
Cross-Functional Execution
Cross-functional Team Leadership
Customer Engagement
Customer Lifecycle Management
Customer Satisfaction
Customer Service
Customer Service Management
Customer onboarding transformation
Data-driven Decision Making
Employee Benefits
Employee Relations
Employee Training
Getting to Yes
Global Cross-Functional Team Leadership
Global Leadership
Global Talent Acquisition
HRIS
Health Information Management
Health Insurance
Health Savings Accounts
Healthcare Industry
Healthcare Strategy and Innovation
Human Resources
Key Performance Indicators
Leadership
Leadership development and org scaling
Management
Microsoft Excel
Microsoft Office
New Business Development
Onboarding
Operating Budgets
Operational Excellence
Operational excellence and execution
Operations Leadership
Organizational Design and Development
Organizational Development
P & L ownership, margin optimization
P and L ownership, margin optimization
P&L Management
Performance Management & Accountability
PowerPoint
Process Automation
Process Design & Optimization
Process Improvement
Product Adoption
Project Management
Recruiting
Sales
Scalable Operations
Scaling operations
Start-ups Management
Startups
Strategic Planning
Strategic Planning and Execution
Talent Acquisition
Team Leadership
Team Management
Time Management
Training
Training and Development (HR)
Vendor Management
Workflow Optimization
department leader
SEO
SEM
Michael Henrie Summary
Michael Henrie, based in Salt Lake City, UT, US, is currently a Vice President, Operations at Certify. Michael Henrie brings experience from previous roles at Sword Health and Artemis Health. Michael Henrie holds a 2007 - 2010 Bachelor of Science Degree in Business Management @ Utah Valley University. With a robust skill set that includes Operating model design, Operational Strategy and Process Optimization, Account Management, Analysis, Automation and scalable system design and more. Michael Henrie has 2 emails and 2 mobile phone numbers on RocketReach.
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