Michael Helmers Email
Chief Customer Support Officer (APAC) @ SS&C Technologies
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Michael Helmers Location
- Melbourne, VIC, AU
Michael Helmers Work
- 2023 -now Chief Customer Support Officer (APAC) @
- 2022 -2023 Senior Director, Customer Support and Managed Service @
- 2015 -2022 Director, Performance and Scalability @
- 2014 -2015 Technical Project Manager - Performance and Scalability @
- 2013 -2014 Technical Project Manager @
- 2012 -2013 IT Delivery Manager - Platforms @
- 2010 -2012 Web Support Manager @
- 2009 -2010 Senior Consultant @
- 2007 -2009 Manager, Applications Support @ Superpartners
- 2006 -2007 Consultant @
- 2004 -2006 Service Delivery Manager (Account Manager) @
- 2002 -2004 Manager, Customer Support (Technical Services Manager) @
- 2001 -2002 Service Delivery Manager (Account Manager) @
- 1999 -2001 Support Manager (CAD Systems Support Manager) @
- 1996 -1999 GIS Manager, GIS Specialist @
- 1991 -1996 Various @ Consulcad
Michael Helmers Education
- Monash University
BA Computing
1988-1990
Michael Helmers Skills
- ITIL v3 Foundations Certified
- PRINCE2
- Incident Management
- IT Management
- ITIL
- SDLC
- Change Management
- Agile Methodologies
- IT Service Management
- Business Analysis
- Business Intelligence
- Requirements Gathering
- Stakeholder Management
- Requirements Analysis
- Process Improvement
- Service Delivery
- Databases
- Disaster Recovery
- Team Management
- Systems Analysis
- Vendor Management
- Microsoft SQL Server
- Oracle
- CRM
- Software Development
- Program Management
- Project Management
- Project Delivery
- Enterprise Software
- PMO
- Solution Architecture
- IT Strategy
- Strategy
- Management
- Business Requirements
- Enterprise Architecture
- Business Process
- Integration
- Software Project Management
- Information Technology
- Governance
- Project Portfolio Management
- Resource Management
- Business Process Improvement
- Infrastructure
- Agile Project Management
- SOA
- User Acceptance Testing
- Release Management
- Leadership
- Sales
- Strategic Planning
- Customer Service
- Software Development Life Cycle Sdlc
- Software Development Life Cycle
Michael Helmers Summary
- Michael Helmers, based in Melbourne, VIC, AU, is currently a Chief Customer Support Officer (APAC) at SS&C Technologies. Michael Helmers brings experience from previous roles at SS&C Technologies, DST Systems, DST Bluedoor Pty Limited and AMP. Michael Helmers holds a 1988 - 1990 BA Computing @ Monash University. With a robust skill set that includes ITIL v3 Foundations Certified, PRINCE2, Incident Management, IT Management, ITIL and more. Michael Helmers has 2 emails on RocketReach.
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