Michael Hathaway Email & Phone Number
Vice President of Retention and Loyalty @ Frontier Communications
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Michael Hathaway Location
- Teays Valley, WV, US
Michael Hathaway Work
- Vice President of Retention and Loyalty @ (November 2023 - Present)
- Central Region Director of Operations @ (December 2020 - November 2023)
- Vice President Vendor Management @ (June 2020 - December 2020)
- Vice President Sales @ (December 2018 - June 2020)
- Assistant Vice President, Residential Sales, Service and Business Operations @ (October 2015 - December 2018)
- Director - East Region Residential Sales and Service @ (April 2013 - October 2015)
- Senior Manager - Performance Assurance, Call Center Operations and Analytics @ (February 2012 - April 2013)
- Call Center Manager - Southeast Region Residential Sales and Service @ (June 2010 - February 2012)
- Potomac Region - Manager Sales and Service @ (September 1999 - June 2010)
- Team Development Leader, Customer Service Specialist @ (August 1989 - September 1999)
Michael Hathaway Education
- University of Charleston
Master of Business Administration (M.B.A.) (Executive MBA, Finance, Statistics, Operations Management, Strategy and Organizational Behavior)
2010-2011 - Glenville State University
Business Management
1985-1988 - Herbert Hoover
High School Diploma (High School Graduation Certificate)
Michael Hathaway Skills
- Leadership
- Strategic Planning
- Change Management
- Coaching
- Operations Management
- Management
- Project Management
- Sales Compensation
- Sales Compensation Plans
- Exceed Sales Goals
- Analytics
- Executive Reporting
- Data
- Call Centers
- Product Management
- Telecommunications
- Customer Retention
- Contract Negotiation
- Customer Experience
- Mergers & Acquisitions
- Budgets
- Sales Management
- Vendor Management
- Cross-functional Team Leadership
- Customer Satisfaction
- CRM
- Process Improvement
- Leadership Accountability
- Culture Change
- Sales Operations
- Performance Management
- Team Leadership
- Team Building
- Customer Service
- Sales
- Account Management
- Voice over IP (VoIP)
- Strategy
- Program Management
- Wireless Technologies
- Customer Relationship Management (CRM)
- Business Process Improvement
- Contact Centers
- Quality Assurance
- Cross Functional Team Leadership
- Mergers and Acquisitions
- Research
- Business Analysis
- Customer Relationship Management Crm
- Voice Over Ip Voip
- Voice Over Ip
- Customer Relationship Management
Michael Hathaway Summary
- Michael Hathaway, based in Teays Valley, WV, US, is currently a Vice President of Retention and Loyalty at Frontier Communications. Michael Hathaway brings experience from previous roles at Frontier Communications. Michael Hathaway holds a 2010 - 2011 Master of Business Administration (M.B.A.) in Executive MBA, Finance, Statistics, Operations Management, Strategy and Organizational Behavior @ University of Charleston. With a robust skill set that includes Leadership, Strategic Planning, Change Management, Coaching, Operations Management and more. Michael Hathaway has 1 emails and 4 mobile phone numbers on RocketReach.
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