Level 2 Customer Support Agent @ intY Ltd (February 2013 - April 2015)
Level 1 Customer Support Agent @ intY Ltd (March 2012 - February 2013)
IT Apprentice @ (September 2011 - March 2012)
Teaching Assistant @ Marlwood Secondary School (September 2010 - May 2011)
ICT Technician @ Marlwood Secondary School (November 2010 - January 2011)
Michael Harrison Education
Zenos IT Academy, Bristol
Information Technology
2011-2012
Marlwood Secondary School 2005-2010
Michael Harrison Skills
Active Directory
Adaptive
Biology
Business Strategy
Client and Partner Relationship Management
Cloud Computing
Communication
Computer Hardware
Customer Service
Data Center
Escalations Management
Help Desk Support
IT Support
Information Security
Information Technology
Key Client Relationships
Key Performance Indicators
Microsoft Exchange
Microsoft Office
Microsoft Operating Systems
Motivated
Networking
Office 365
On Call
On-Call
Operations Management
Planning
Project Management
Provisioning
Punctual
Remote Desktop
Reporting & Analysis
Service-Level Agreements (SLA)
Staff Development
Teaching
Team Leadership
Team Management
Technical Qualifications
Technical Support
Technology Management
Training
Training & Development
Troubleshooting
Windows Operating Systems
Windows Server
Michael Harrison Summary
Michael Harrison, based in Thornbury, GB, is currently a Operations Director at Nova IT Support. Michael Harrison brings experience from previous roles at Polaris IT Support, The Nebula Group and Subfero. Michael Harrison holds a 2011 - 2012 Information Technology @ Zenos IT Academy, Bristol. With a robust skill set that includes Active Directory, Adaptive, Biology, Business Strategy, Client and Partner Relationship Management and more. Michael Harrison has 4 emails on RocketReach.
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