Michael Grim Email & Phone Number
Director, Call Center Technology and Wokforce Management @ American Red Cross
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Michael Grim Location
- Charlotte, NC, US
Michael Grim Work
- 2011 -now Director, Call Center Technology and Wokforce Management @
- 2007 -2011 Senior Manager, Global Technology Solutions @
- 2004 -2007 Senior Technical Consultant, WFM Business Development @
- 2001 -2004 Manager, Workforce Optimization @
- 1996 -2001 Manager, Forecasting and Staffing @
- 1989 -1996 Emergency Medical Technician @
Michael Grim Education
- University of Nebraska at Omaha
Bachelors Science (Business Administration)
1995
Michael Grim Skills
- Workforce Management
- Contact Centers
- Program Management
- Call Center
- Integration
- Call Centers
- Project Management
- Vendor Management
- Management
- Strategy
- Business Development
- Outsourcing
- System Administration
- Networking
- Process Improvement
- Service Delivery
- CRM
- Business Process Improvement
- Customer Experience
- Inbound Marketing
- Telecommunications
- Change Management
- BPO
- Business Analysis
- Team Leadership
- Team Management
- Analysis
- Troubleshooting
- Technical Support
- IVR
- Metrics
- Call Center Development
- Leadership
- Team Building
- Customer Service
- Marketing
- Public Speaking
- Recruiting
Michael Grim Summary
- Michael Grim, based in Charlotte, NC, US, is currently a Director, Call Center Technology and Wokforce Management at American Red Cross. Michael Grim brings experience from previous roles at Convergys. Michael Grim holds a Bachelors Science in Business Administration @ University of Nebraska at Omaha. With a robust skill set that includes Workforce Management, Contact Centers, Program Management, Call Center, Integration and more. Michael Grim has 3 emails and 2 mobile phone numbers on RocketReach.
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Top American Red Cross Employees
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Joanne Nowlin
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Cliff Holtz
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