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Michael Griggs Location
Boston, MA, US
Michael Griggs Work
2025 -now Vice President, Professional Services @
2019 -now Board of Directors and COO @ David's Promise
2017 -now Member Board Of Directors @ Lewis Latimer Society & Museum
2024 -2025 Vice President, Client Services and Support @
2019 -2023 Vice President Customer Experience and Delivery @
2016 -2018 Director of Client Services @
2012 -2016 Principal, Customer Delivery and Success @
2011 -2012 Implementation Program Manager @
2010 -2011 Account Executive @
2009 -2010 Technical Consultant @
2008 -2009 Account Executive @
2007 -2007 Financial Marketing Executive @
Michael Griggs Education
Bentley University
Bachelors of Science (Marketing)
Southern New Hampshire University
Masters of Science (Project and Operations Management)
Bentley University
Bachelor of Science - BS (Marketing)
Michael Griggs Skills
Presentation Skills
Operations
Coaching
Business Insights
Profit & Loss Management
Customer Retention
Artificial Intelligence (AI)
Machine Learning
Customer Support
Customer Engagement
Customer Acquisition
Customer Service Management
Customer Satisfaction
Customer Success
Service Delivery
Project Implementation
Client Services
Account Management
Customer Relations
Quality Assurance
Scrum
Agile Project Management
Business Development
Customer Service
Project Management
Financial Services
SDLC
Process Improvement
Strategy
Business Analysis
Management
Leadership
Analysis
Outsourcing
Integration
Product Management
SaaS
Lead Generation
New Business Development
CRM
Consulting
Databases
Marketing
Team Leadership
Agile Methodologies
Salesforce.com
Sales
Microsoft Office
Program Management
Vendor Management
Enterprise Software
Business Process Improvement
Customer Relationship Management (CRM)
Software as a Service (SaaS)
Planning
Telecom
Software
Integration Planning
Analytical Skill
Services
Customer Relationship Management Crm
Software as a Service Saas
Customer Relationship Management
Software as a Service
Michael Griggs Summary
Michael Griggs, based in Boston, MA, US, is currently a Vice President, Professional Services at NewStore. Michael Griggs brings experience from previous roles at David's Promise, Lewis Latimer Society & Museum, Advisor360° and Mastercard Data & Services. Michael Griggs holds a Bachelors of Science in Marketing @ Bentley University. With a robust skill set that includes Presentation Skills, Operations, Coaching, Business Insights, Profit & Loss Management and more. Michael Griggs has 3 emails and 1 mobile phone numbers on RocketReach.
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