2001 -2005 Workforce Operations Manager - Contact Centre @
1999 -2001 Contact Centre Systems Consultant - Resource Planning @ Quality Plus Callscan
1998 -1999 Business Analyst - Project Contractor @ Kinetik Energy migration to TXU
1993 -1998 Manager Retail Sales and Service - Mobility and Consumer @
Michael Gorham Education
RMIT University
BBus(BA) (Marketing, Accounting)
1987-1992
RMIT University
GradCertHumResMgt (Human Resources)
2020
Marist Bothers
Prahran High School
HSC
Michael Gorham Skills
Continuous Improvement
CTI
Process Management
Operations Management
Performance Management
Business Analysis
Process Improvement
Strategy
Call Centers
Project Management
Outsourcing
Software Documentation
Customer Experience
Stakeholder Management
Business Process
Program Management
Contact Centers
Leadership
Service Delivery
Management
Project Delivery
Workforce Management
Forecasting
Recruiting
Telecommunications
Vendor Management
Project Planning
Business Process Improvement
Michael Gorham Summary
Michael Gorham, based in Melbourne, VIC, AU, is currently a Manager Resourcing and Logistics at Triple Zero Victoria. Michael Gorham brings experience from previous roles at Triple Zero Victoria, Newcrest Mining, EnergyAustralia and AustralianSuper. Michael Gorham holds a 1987 - 1992 BBus(BA) in Marketing, Accounting @ RMIT University. With a robust skill set that includes Continuous Improvement, CTI, Process Management, Operations Management, Performance Management and more. Michael Gorham has 2 emails and 1 mobile phone numbers on RocketReach.
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