Michael Germain Email & Phone Number
Director of Customer Service @ Merck
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Michael Germain Location
- Austin, TX, US
Michael Germain Work
- Director of Customer Service @ (December 2021 - Present)
- Senior Manager, Customer Support Operations Technology @ (December 2020 - June 2021)
- Senior Manager, Customer Experience Tools Integration @ (February 2020 - December 2020)
- Senior Manager, Global Quality @ (February 2018 - January 2020)
- Director, Customer Experience @ (January 2008 - January 2017)
- Global Commodity Manager @ (January 2007 - January 2008)
- Mobile Graphics Global Commodity Manager (Procurement) @ (January 2006 - January 2007)
- Server Operations Manager, Server Manufacturing @ (January 2002 - January 2006)
- Production Supervisor @ (May 2000 - January 2002)
- Production Test Supervisor, Metal Deposition @ (January 2000 - January 2002)
- Field Artillery Officer @ (May 1996 - April 2000)
Michael Germain Education
- Texas McCombs School of Business
Master of Business Administration (M.B.A.) (Business)
2005-2007 - Texas A&M University
BA (History)
1991-1996
Michael Germain Skills
- Account Management
- Analysis
- Business Analysis
- Business Development
- Business Process
- Business Process Improvement
- Change Management
- Communication
- Contact Center Management
- Contact Centers
- Contract Negotiation
- Cross-functional Team Leadership
- Customer Experience
- Customer Experience Management
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Support
- Forecasting
- Leadership
- Logistics
- Management
- Net Promoter Score
- Operations Management
- Outsourcing
- Process Improvement
- Product Development
- Product Management
- Program Management
- Project Management
- Project Planning
- SaaS
- Salesforce.com
- Six Sigma
- Strategic Planning
- Strategy
- Supply Chain
- Supply Chain Management
- Supply Management
- Team Building
- Team Leadership
- Training
- Vendor Management
- Veterans
Michael Germain Summary
- Michael Germain, based in Austin, TX, US, is currently a Director of Customer Service at Merck. Michael Germain brings experience from previous roles at Noom Inc., Expedia Group and American Innovations. Michael Germain holds a 2005 - 2007 Master of Business Administration (M.B.A.) in Business @ Texas McCombs School of Business. With a robust skill set that includes Account Management, Analysis, Business Analysis, Business Development, Business Process and more. Michael Germain has 5 emails and 2 mobile phone numbers on RocketReach.
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