Michael Galsim Email & Phone Number
APAC Shift Manager @ Financial Times
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Michael Galsim Location
- Valenzuela, NCR, PH
Michael Galsim Work
- APAC Shift Manager @ (January 2026 - Present)
- Team Leader, Customer Care and Retention @ (February 2018 - January 2026)
- Training Analyst @ (March 2015 - February 2018)
- Senior Customer Service Executive for New Acquisition and Retention @ (December 2013 - February 2015)
- Customer Retention Specialist @ (June 2012 - December 2013)
- Customer Contact Representative @ (July 2011 - June 2012)
- Customer Service Representative @ (May 2008 - July 2011)
- Customer Service Representative @ Sykes (November 2007 - March 2008)
Michael Galsim Education
- Polytechnic University of the Philippines
Master in Psychology (Industrial and Organizational Psychology)
2013-2015 - The Family Clinic Inc
B.S. Nursing
2006-2010 - Pamantasan ng Lungsod ng Maynila
Bachelor of Science (Registered Nursing/Registered Nurse)
2004-2006
Michael Galsim Skills
- Change Management
- Coaching
- Customer Conversion
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- Employee Engagement
- Interviews
- Leadership
- Management
- Microsoft Excel
- Microsoft Office
- Organizational Development
- Renewals
- Retentions
- Sales
- Sales Management
- Salesforce.com
- Team Management
- Time Management
- Training
- Persuader
- Sales Verification
- Auditing
- Customer Service Representatives
- Directory Services
- Interviewing Skills
- Web Support
- Microsoft Word
- Career Counseling
- Business Process Development
- Customer Support
- Business Process Improvement
- Behavioral Interviewing
- Customer Acquisition
- Pricing
Michael Galsim Summary
- Michael Galsim, based in Valenzuela, NCR, PH, is currently a APAC Shift Manager at Financial Times. Michael Galsim brings experience from previous roles at Financial Times. Michael Galsim holds a 2013 - 2015 Master in Psychology in Industrial and Organizational Psychology @ Polytechnic University of the Philippines. With a robust skill set that includes Change Management, Coaching, Customer Conversion, Customer Experience, Customer Retention and more. Michael Galsim has 3 emails and 2 mobile phone numbers on RocketReach.
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