2024 -2025 Call Center Prodessional in Transition @ In search of new opportunities
2014 -2024 Call Center Supervisor @
2011 -2014 Professional in career transition @ Professional in career transition
2005 -2010 Floor Manager @ US Support Company
2006 -2010 CCM @
2000 -2005 Floor Manager @ The Answer Group (TAG)
1996 -2004 Floor Manager @ The Answer Group
1992 -1996 IT Professional @ KidSource
Michael Friedland Education
Broward College 1990-1992
University of Florida 1986-1990
Michael Friedland Skills
Leadership
Customer Experience
Team Building
Human Resources
Call Center
Retail
Account Management
Sales
Customer Retention
Networking
Sales Operations
Customer Satisfaction
Troubleshooting
Telecommunications
Vendor Management
Team Management
Team Leadership
Process Improvement
Software Documentation
Strategic Planning
Workforce Management
Sales Management
Microsoft Office
Microsoft Word
Operations Management
Contact Centers
Microsoft Excel
Employee Relations
Training
Time Management
Customer Service
Technical Support
Project Planning
Management
Call Center Development
Project Management
Coaching
Outsourcing
Call Centers
Recruiting
CRM
Performance Management
Michael Friedland Summary
Michael Friedland, based in Clermont, FL, US, is currently a Call Center Supervisor at Comcast. Michael Friedland brings experience from previous roles at In search of new opportunities, Comcast Cable, Professional in career transition and US Support Company. Michael Friedland holds a 1990 - 1992 Broward College. With a robust skill set that includes Leadership, Customer Experience, Team Building, Human Resources, Call Center and more. Michael Friedland has 2 emails and 2 mobile phone numbers on RocketReach.
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