Michael Freund Email & Phone Number
IT Program Manager V, DTS Service Delivery @ Bank of America
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Michael Freund Location
- Texas, United States
Michael Freund Work
- IT Program Manager V, DTS Service Delivery @ (July 2024 - Present)
- Senior Manager, Project Management @ (December 2009 - May 2024)
- Senior Director and Director of Business Development @ Stream Global Services, Convergys Corporation, now Concentrix (December 2003 - December 2009)
- Senior Project Manager @ Stream Global Services (April 1999 - December 2003)
- Service Delivery Manager @ Stream Global Services (June 1996 - March 1999)
Michael Freund Education
- University of North Texas
Bachelors (Kinesiology, Education, History)
1999 - Zenger/Miller LEXS University
Bachelor's degree (Leadership and Coaching)
2001 - University of North Lake
Associate's degree (Art/Art Studies, General)
1996
Michael Freund Skills
- Account Management
- Attention to Detail
- BPO
- Business Analysis
- Business Process Improvement
- Business Process Outsourcing (BPO)
- CRM
- Call Center
- Call Centers
- Change Management
- Client Services
- Coaching & Mentoring
- Communication
- Contact Centers
- Cross-functional Team Leadership
- Cross-team Communication
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Demand Forecasting
- First Call Resolution
- Global Cross-Functional Team Leadership
- Global Strategy
- Impact Customer Service Training
- Interpersonal Skills
- Key Performance Indicators
- Leadership
- MS Project
- Management
- Microsoft Office
- Microsoft Project
- Offshoring
- Outsourcing
- PMO
- Problem Solving
- Process Improvement
- Program Delivery Management
- Program Management
- Project Coordination
- Project Delivery
- Project Engineering
- Project Implementation
- Project Management
- Project Plans
- Quality
- Quality Control
- Quality Management
- Resource Allocation
- Risk Management
- Service Delivery
- Six Sigma
- Six Sigma Black Belt
- Stakeholder Management
- Team Leadership
- Team Management
- Technical Support
- Timelines
- Vendor Management
- Workforce Management
- Zig Ziglar
Michael Freund Summary
- Michael Freund, based in Texas, United States, is currently a IT Program Manager V, DTS Service Delivery at Bank of America. Michael Freund brings experience from previous roles at Concentrix, Stream Global Services, Convergys Corporation, now Concentrix and Stream Global Services. Michael Freund holds a Bachelors in Kinesiology, Education, History @ University of North Texas. With a robust skill set that includes Account Management, Attention to Detail, BPO, Business Analysis, Business Process Improvement and more. Michael Freund has 1 emails and 3 mobile phone numbers on RocketReach.
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