Michael Fong Email & Phone Number
Head of APAC COO Enablement, Governance and Control @ T. Rowe Price Hong Kong
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Michael Fong Location
- Hong Kong
Michael Fong Work
- Head of APAC COO Enablement, Governance and Control @ (August 2025 - Present)
- Director, COO Enablement, Asia-Pacific @ (December 2024 - August 2025)
- Director @ (July 2024 - November 2024)
- Managing Director, Charles Schwab Hong Kong @ (October 2016 - January 2024)
- Head of Personal Investing and Retail Operations, Asia ex. Japan @ (August 2015 - September 2016)
- Head of Client Experience and Customer Services, Asia @ (May 2010 - July 2015)
- Head of Client Services and Institutional Operations, Asia @ (May 2010 - September 2014)
- Director, Head of Retail Business @ (November 2007 - May 2010)
- Senior Director, Head of Retail @ (May 2004 - November 2007)
- AVP, Retail Marketing @ (February 2003 - May 2004)
- Associate Director @ DBS TD Waterhouse (January 2002 - February 2003)
- Manager @ TD Waterhouse (June 2000 - January 2002)
- Senior Financial Analyst @ (May 1997 - June 2000)
- Senior Investment Representative @ (December 1995 - May 1997)
Michael Fong Education
- Carnegie Mellon University - Heinz College of Information Systems and Public Policy
Chief Data and AI Officer Certificate
2026-2026 - Wharton Executive Education
Securities Industry Institute (SII) Executive Education Program (Securities Industry Institute (SII) Executive Education Program)
2022-2022 - Ivey Business School at Western University
Executive MBA (Executive MBA, General Management)
2001-2003 - University of Manitoba
B.Sc. (B.Sc., Actuarial and Management Sciences)
1987-1991
Michael Fong Skills
- Project Management
- Operating Models
- Operational Efficiency
- Team Motivation
- Executive Management
- Regulatory Requirements
- Coaching
- Stakeholder Management
- Client Services Management
- Business Process Improvement
- Leading Positive Change
- Customer Experience Transformation
- Cross-functional Team Leadership
- Operations Management
- Corporate Communications
- Marketing
- Financial Services
- Financial Analysis
- Business Development
- Business Strategy
- Business Planning
- Electronic Trading
- Securities
- Asset Management
- Wealth Management
- Banking
- Management
- Call Centers
- Customer Experience
- Marketing Strategy
- Call Centre
- People Management
- Net Promoter Score
- Business Analysis
- CRM
- Data Analysis
- Change Management
- Transfer Agency
- Middle Office
- People Development
- Financial Planning
- Sales Management
- Team Management
- Account Management
- Customer Relationship Management (CRM)
- Key Client Relationships
- Customer Service
- Customer Satisfaction
- Customer Insight
- Customer Acquisition
- Customer Service Management
- Customer Service Operations
- Customer Experience Management
- Customer Analysis
- Customer Loyalty
- Customer Engagement
- Team Leadership
- Leadership
- Public Speaking
- Sales
- Strategy
- Microsoft Word
- Customer Relationship Management Crm
- Customer Relationship Management
Michael Fong Summary
- Michael Fong, based in Hong Kong, is currently a Head of APAC COO Enablement, Governance and Control at T. Rowe Price Hong Kong. Michael Fong brings experience from previous roles at T. Rowe Price Hong Kong, Ivey Business School - Asia, Charles Schwab and Fidelity International. Michael Fong holds a 2026 - 2026 Chief Data and AI Officer Certificate @ Carnegie Mellon University - Heinz College of Information Systems and Public Policy. With a robust skill set that includes Project Management, Operating Models, Operational Efficiency, Team Motivation, Executive Management and more. Michael Fong has 2 emails and 1 mobile phone numbers on RocketReach.
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