Michael Flockhart Email & Phone Number
Associate Director - Customer Support Center @ Michaels Energy
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Michael Flockhart Location
- Cedar Rapids, IA, US
Michael Flockhart Work
- 2025 -now Associate Director - Customer Support Center @
- 2022 -2025 Director, Operations Learning and Development - Savings and Investments @
- 2018 -2022 Senior Manager - Retirement Operations Learning and Development @
- 2014 -2018 Customer Experience Analyst @
- 2013 -2014 Performance Management Consultant @
- 2009 -2013 Quality Advocate @
- 2006 -2009 Customer Service Supervisor @
- 2004 -2006 Customer Service and Help Desk Specialist @
- 2001 -2004 Client Service and Sales Support @
Michael Flockhart Education
- North Cedar Community High School 1994-1998
Michael Flockhart Skills
- Salesforce Training
- Reporting
- Executive Presentation Skills
- Change Management
- Myers Briggs (MBTI)
- Learning Management System (LMS)
- Natural Language Processing (NLP)
- Customer Relationship Management (CRM)
- Customer Journey Mapping
- Customer Satisfaction (CSAT)
- Net Promoter Score
- Text Analytics
- Technical Writing
- Operational Communications
- Generative AI
- Contact Center Quality
- Quality Assurance
- Program Evaluation
- Learning Strategies
- Learning Management Systems
- Learning Management
- Leadership
- Instructor-led Training
- Employee Training
- E-Learning
- Blended Learning
- Adult Education
- Customer Experience
- Customer Satisfaction
- Strategy
- Customer Experience Consulting
- Customer Experience Transformation
- Customer Experience Analysis
- Customer Experience Design
- Customer Experience Management
- Maritz CX Platform
- Data Analysis
- Speech Analytics
- Business Process Improvement
- Team Leadership
- Communication Skills
- Motivation
- Customer Service
- Workforce Management
- Consulting
- Emotional Intelligence
- Microsoft Applications
- Call Center Development
- Cellular Communications
- Wireless
- Telecommunications
- NICE Call Recording
- Building Relationships
- Verint Call Recording
- Avaya
- CDMA
- EVDO
- 4G
- Technical Support
- Mobile Devices
Michael Flockhart Summary
- Michael Flockhart, based in Cedar Rapids, IA, US, is currently a Associate Director - Customer Support Center at Michaels Energy- an Inc. 5000 Company. Michael Flockhart brings experience from previous roles at Transamerica and U.S. Cellular. Michael Flockhart holds a 1994 - 1998 North Cedar Community High School. With a robust skill set that includes Salesforce Training, Reporting, Executive Presentation Skills, Change Management, Myers Briggs (MBTI) and more. Michael Flockhart has 1 emails and 2 mobile phone numbers on RocketReach.
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